Hi @mstudioil,
I can see what you are pointing out after reviewing both layouts again. Comparing the two, the old layout does behave better overall, and the main inconsistency there appears to be the column heading titles not fully aligning to the right, while the product rows, prices, and totals themselves are mostly correct. In contrast, the new layout introduces more noticeable RTL alignment issues across multiple sections, which makes the email harder to read in Hebrew.
To move this forward properly, the reason I am asking for your WooCommerce System Status Report is so I can test this on my end using a setup that closely matches yours. This helps confirm whether the behavior is tied to specific versions, settings, or environment details, and allows me to reproduce it accurately before raising it internally.
When you have a moment, please share the System Status Report via paste the link here: https://pastebin.com. You can find how to generate the report here: https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/
Once I have that, I will test with a similar configuration and then raise this with the development team, clearly noting the differences between the old and new email layouts and the remaining RTL alignment gaps.
Hi @mstudioil,
t looks like the link you provided is currently set to Private. To make it accessible, please update the Pastebin visibility settings:
- Open your Pastebin link.
- Click Edit (or create a new paste if needed).
- Under Paste Exposure, choose Public or Unlisted.
- Save the changes and share the updated link here.
That said, I tested on my side and the emails look aligned: https://share.zight.com/NQuG5L94, so the problem could be coming from your environment. Next steps you can take in the meantime:
- Switch temporarily to the default WooCommerce email template to confirm whether the issue persists without customizations.
- Disable any email‑related plugins (email customizers, builders, RTL helpers, template overrides) to rule out conflicts.
- Check for template overrides in your theme under
/woocommerce/emails/ . If any exist, try renaming that folder to force WooCommerce to use the core templates.
- Test with a default theme like Storefront or Twenty Twenty‑Five to see if the alignment issue disappears.
- Regenerate the email preview after each change to confirm whether the RTL alignment improves.
Let me know how it goes.
Please try now.
You image is showing the problem, the 1x of the amount is not align to the right and also the price next to it is not align the the right. the image is not showing the problem with the VAT price like in the images I added in the first post.
Hi there,
Thank you for providing more information. I have checked this and can confirm that the product quantity and price are currently left-aligned instead of right-aligned. At this time, there is no setting in WooCommerce to align these values to the right.
However, I would suggest submitting a bug report here: https://github.com/woocommerce/woocommerce so that our developers can review it and provide guidance accordingly.
OK, what about the brackets not showing right as it shown in the images?
I not sure I know how do open bug report the right way.
Hi @mstudioil,
At this point, the best next step is to open a bug report directly on WooCommerce GitHub so it can be reviewed and handled as a core issue. To do that, please visit https://github.com/woocommerce/woocommerce/issues. Make sure you are logged in to your GitHub account, then click the green “New issue” button at the top right of the page. From there, select the bug report option and include clear details about the RTL issues you are seeing in emails, along with the screenshots you already shared and a short explanation of the brackets and alignment problem.
Once the issue is created, feel free to share the GitHub issue link back here so we can reference it as well and keep things connected on this thread.
Hi @mstudioil,
Thanks for the update and for confirming that the GitHub issue has been opened. I can see the issue here, https://github.com/woocommerce/woocommerce/issues/62769, and this is the right place for it to be reviewed in more depth.
One of the WooCommerce developers or contributors will take a look at the report, and any follow up questions, clarifications, or progress updates will continue directly in the comments on that GitHub issue. Keeping the discussion there helps ensure all the technical details, screenshots, and findings stay in one place for proper tracking and resolution.
Feel free to keep an eye on the issue and reply in the comments if more information is requested. Let us know here if you need guidance with anything else along the way.
It’s been a while since we heard back from you for this reason we are closing this thread.
If WooCommerce has been useful for your store and you appreciate the support you’ve received, we’d truly appreciate it if you could leave us a quick review here:
https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/#new-post
Feel free to open a new forum topic if you run into any other problem.
Did you fix the bug with the emails?
Hi there,
To get updates about this bug, I suggest you keep an eye on this GitHub thread:
https://github.com/woocommerce/woocommerce/issues/62769
Once the bug is fixed, the thread will be closed, and you will see the update there.
OK, I hope you will fix soon
Hi there!
I can understand your concern. Our developers are already working on this, and we hope to have the issue fixed as soon as possible.
