RTL Issue on mobile devices

  • Resolved asafmoraz

    (@asafmoraz)


    2 years, 3 months ago

    Hey,

    I’ve been testing your plugin over a week or two, and it is perfect for me.
    The only issue i found so far, is that some parts inside the emails are not recieving in RTL (direction RTL) in mobile emails clients like gmail or outlook. On the desktop it is fully RTL.

    It would be great if you can fix it.

    If you want me to forward those emails to you i can, just tell me where to send them.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Aamir

    (@aamiribsf)

    2 years, 3 months ago

    Hello @asafmoraz,

    Greetings for the day!

    Apologies for the delay in response due to high number of tickets.

    Regarding the issue you are facing, can you please share some screenshots with us?

    Looking forward to hearing from you.

    • This reply was modified 2 years, 3 months ago by Aamir.
    Thread Starter asafmoraz

    (@asafmoraz)

    2 years, 3 months ago

    Thanks for your reply Aamir.

    I am attaching a screenshot of 2 types of emails, in the screenshot of the weekly summary the mobile version only is attached where you can definitely see that the text is not aligned to the right.

    The other two photos show the desktop version versus the mobile version, I tested the issue on the Gmail app and also in the Outlook app on two different emails (Hotmail and Gmail) and both on mobile only the emails do not arrive as full RTL. Pay attention to the product table for example, it is completely reversed between the computer version and the mobile version.

    In addition, even though I tried to set the text to be aligned to the right in the editor, the punctuation marks are not placed properly seems like a css direction issue.

    Here is the link, if you need me to forward those emails for inspection just tell me where to forward them.

    https://ibb.co/HBXzxxm

    Plugin Support Aamir

    (@aamiribsf)

    2 years, 3 months ago

    Hello @asafmoraz,

    Thanks for sharing this information.

    I will forward this information to the internal team to further check this scenario.

    If you have more questions, please don’t hesitate to raise a new thread! 

    Have a great day ahead 🙂

    Thread Starter asafmoraz

    (@asafmoraz)

    2 years, 3 months ago

    Thank you very much 🙂

    Plugin Support Aamir

    (@aamiribsf)

    2 years, 3 months ago

    Hello @asafmoraz,

    You’re most welcome!

    If you have more questions, please don’t hesitate to raise a new thread! 

    Have a great day ahead 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

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