Rules Is Column Empty

  • Resolved mattcnc

    (@mattcnc)


    1 year ago

    Hey,
    Not sure why but IS column in Filters and Rules is empty.
    When I added additional rule and saved changes all my rules with empty fields returned an empty string.

    So, products ended up with empty names for example.

    https://prnt.sc/aOAbLbbmg6JE

    Can you please look into it ASAP?
    I already tried duplicating my original feed and it gets duplicated with empty values.

    Thanks,

    Matt

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter mattcnc

    (@mattcnc)

    1 year ago

    Hey @rymerakristel,

    Could you or someone from the team have look into this issue?

    Thanks

    Matt

    Plugin Support Jeff Alvarez

    (@superlemon1998)

    1 year ago

    HI @mattcnc ,

    Looking at your rules, you are using the contains rules it seems that you are making it empty?

    https://ibb.co/gb6CVWDx

    You are checking if the product contains word X and if true then you set the product name to empty. Perhaps you were looking for find and replace?https://adtribes.io/knowledge-base/creating-find-replace-rules/

    Thread Starter mattcnc

    (@mattcnc)

    1 year ago

    @superlemon1998, I had all the rules filled in.

    The moment I save it they are all gone!

    That’s the issue!

    Plugin Support rymerakristel

    (@rymerakristel)

    1 year ago

    Hello @mattcnc ,
    Can you share the sample Rule Mapping screenshot before clicking the Save button so that we can check what values under IS. I tried it on my end and I can save it with no issue. Also, may I know the Pro plugin version that you have?

    If you are an Elite user, please message us here so we can do further checking.
    https://adtribes.io/support/

    Thread Starter mattcnc

    (@mattcnc)

    1 year ago

    Hi @rymerakristel,

    Here is the screenshot of rule mapping. I filled in the IS column as I had it prior to everything disappearing from it.

    https://prnt.sc/aLuvwv44kia9

    Then after I hit save and open rules again, the IS column has empty values.

    https://prnt.sc/o5pwXRdE5sDS

    This is a big problem, because if I wanted to add additional rule now, I would have to fill in every single IS field again. Otherwise, if I just add a rule and leave all the old rules empty inside the IS column, they will get saved with empty string. For example, my product titles in feed will be empty, because IS column has empty value.

    My current version is 13.4.3
    I have tested on a few rollbacks and the issue persisted.

    I have tried updating the plugin, but unfortunately on all versions 13.4.4 and above, the rules page does not even load! I get an alert and even if I click wait 5 times, it never loads the page. That’s potentially another issue.

    I have tried newest version 13.4.4.2 with all other plugins turned off, aside from Woocommerce and Product Feed PRO, and got the same problem.


    https://prnt.sc/rHD2Wuv8NeDB


    Maybe, I have too many rules (53) ?

    Thread Starter mattcnc

    (@mattcnc)

    11 months, 3 weeks ago

    Hey, I’m not sure why this was marked as resolved. I provided you with additional information, as requested, but haven’t heard back.

    Could you please advise?

    Thanks
    Matt

    Thread Starter mattcnc

    (@mattcnc)

    10 months, 3 weeks ago

    @rymerakristel any update on the above?

    Thanks,
    Matt

Viewing 7 replies - 1 through 7 (of 7 total)

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