PHP errors when activating the Plus extension

  • Resolved charoverflow

    (@charoverflow)


    2 years, 4 months ago

    Hello, our client would like to use the NextGEN Gallery plugin and NextGEN Gallery Plus extension, but I am having trouble getting the Plus plugin to activate.

    I have the base plugin, version 3.57, installed and activated but if I try to activate Plus, version 1.15.0, I get the following PHP error:

    Uncaught Error: Class "AC_NextGen_Pro_Settings_Installer" not found in \wp-content\plugins\nextgen-gallery-plus\modules\image_protection\module.image_protection.php:121

    They also sent us version 3.30.0 of the Pro plugin, I read up on the features and it doesn’t seem like something they actually need, but I went ahead and installed/activated it in case it was a dependency. Now when I try to activate the Plus extension I get the following:

    PHP Fatal error: Cannot declare class Imagely\NGGPro\Bootloader, because the name is already in use in \wp-content\plugins\nextgen-gallery-plus\src\Bootloader.php on line 5

    It’s also worth noting that they were previously using an older version of NextGEN Gallery(3.41)/Plus(1.10.0), so there are existing database entries for their galleries in case that might be causing the issues.

    Any ideas? Thanks!

Viewing 1 replies (of 1 total)
  • Jaime Segura

    (@jaimeimagely)

    2 years, 3 months ago

    Hi @charoverflow,

    NextGEN Plus is a paid plugin, which we cannot support here unfortunately.

    I’d recommend you to update to the latest versions we released last week and open a ticket at imagely.com/account to take care of any issues with Plus.

    Thanks.

Viewing 1 replies (of 1 total)

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