safari ios issue

  • Resolved cheekymate06

    (@cheekymate06)


    2 years, 6 months ago

    Sometimes when loading ios 16 and 15 only some images are being shown. Then i refresh the page and they all load. It isn’t showing a broken image but just nothing. It can also affect images in the product catagory.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support qtwrk

    (@qtwrk)

    2 years, 6 months ago

    please provide the report number

    you can get it in toolbox -> report -> click “send to LiteSpeed”

    is there any way to reproduce the issue though ?

    Thread Starter cheekymate06

    (@cheekymate06)

    2 years, 6 months ago

    I found turning off the image lazy load fixed the issue. I’ve created a staging site – https://rvtanksaustralia499.e.wpstage.net/ – and sent the report from that. If you need any information please let me know

    Plugin Support qtwrk

    (@qtwrk)

    2 years, 5 months ago

    please share me the report number , so I can locate it

    do you have a way to reproduce the issue though ?

    Thread Starter cheekymate06

    (@cheekymate06)

    2 years, 5 months ago

    Report number: KTSXCPWE

    Report date: 12/15/2023 00:22:28

    Thread Starter cheekymate06

    (@cheekymate06)

    2 years, 5 months ago

    I can create a video of the issue or if you need to see it you can check the staged site. I would need to create another wordpress page with astra theme, astra pro plugin, woocommerce, woocommerce bloat remover and litespeed cache.

    I could see the website was loading the pre-loaded single image but other images weren’t being loaded on the product catagory page when using IOS 15-16 (test up to 16.2 or 16.5). Under tanks and other catagories it’s only loading random images. Some just not loading at all.

    I went through disabling plugins to test then started turning off feature of litespeed and found that when I turned off lazy load images and they all started loading again. Then turned on lazy loading again and the issue came back. I didn’t have this issue in the past as far as I could tell.

    • This reply was modified 2 years, 5 months ago by cheekymate06.
    Thread Starter cheekymate06

    (@cheekymate06)

    2 years, 5 months ago

    If you need a login to the staged site please let me know. As that page can be tested on

    Plugin Support qtwrk

    (@qtwrk)

    2 years, 5 months ago

    if you reset to LiteSpeed plugin default setting and only enable lazyload , does it wokr ?

    Thread Starter cheekymate06

    (@cheekymate06)

    2 years, 5 months ago

    Ok reset it and lazy load works. Found out it was the deferred js setting causing the fault.

    Plugin Support qtwrk

    (@qtwrk)

    2 years, 5 months ago

    that usually means you may need to exclude certain JS from being deferred

    please check this page

Viewing 9 replies - 1 through 9 (of 9 total)

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