Thread Starter
Anonymous User
(@anonymized-23306914)
P.S. Am I speaking to other users who are supposed to help each other or the people from WordPress or Jetpack?
Hi there, @caravandan,
This is the public Jetpack forum, where whoever uses the free Jetpack plugin can post to ask for help, suggestions, and also help someone else (if they know the answer!)
The Jetpack support team monitors the forum to help answer questions, so you posted in the right place 🙂
Circling back to your support requests, with Jetpack, your stats and subscribers information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.
That’s what happened on your site; it previously used a different site URL.
I have fixed the issue, and you should be able to get your, Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting/reconnecting to WordPress.com. You can disconnect from WordPress.com thanks to the link at the bottom of the page.
For future references, you may want to check our Safe Mode and Staging Sites modules, as they will help to avoid such issues the next time you might be encountering it 🙂
Please let us know if you have any further questions or doubts, and we’re happy to assist you.
Hi there, @anonymized-23306914,
I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!
