Same emails are send multiple times

  • Resolved Consupport

    (@consupport)


    5 years, 10 months ago

    Hello,

    I use Gravity forms for our reservation-form. The issue is that the notification-emails are send twice or three times. Sometimes with a time lap of two or more days. GF did not respons in a helpful way, so i hope you can give me information to solve this problem. With regards, Albert

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sanjeev Aryal

    (@sanzeeb3)

    5 years, 10 months ago

    Hi @consupport,

    When you get a chance, could you please let me know if all other emails example test email from WP Mail SMTP are also sent multiple times? With the forms, users might have reloaded the page to submit the form multiple times, or your form notifications are configured to send multiple emails.

    Thanks!

    Sanjeev Aryal

    (@sanzeeb3)

    5 years, 10 months ago

    Hi @consupport – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

    Thread Starter Consupport

    (@consupport)

    5 years, 10 months ago

    Hi Sanjeev,

    excuse me. I choose for another option. After the visitor submitted the form he/she was redirected to a Thank-you page. After this change there were no more duplicate submissions.

    With regards,

    Albert

Viewing 3 replies - 1 through 3 (of 3 total)

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