Save button won’t trigger on existing enabled feeds

  • Resolved supportsws

    (@supportsws)


    3 years, 7 months ago

    Hello,

    We have a couple of feeds which have been running (active urls) for a long time. We are trying to add some custom fields and, although we are able to add/remove them, clicking the save button does nothing …

    We tried the procedure on some disabled feeds which we were able to save.

    We have enabled “Show only basis attributes in field mapping and filter/rule drop-downs” setting due to not being able to view the settings in the past.

    Is this a known issue and is there a workaround?

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • supportadtribes

    (@supportadtribes)

    3 years, 7 months ago

    Hi,

    Thanks for using our plugin and reaching out to us.

    Can you share with us a screenshot of the fields you tried adding so we can try to replicate the issue at hand?

    Thread Starter supportsws

    (@supportsws)

    3 years, 7 months ago

    Hello, we suspect that this is caused due to heavy load on our server’s resources (many imports/exports being executed within the day). We are in the midst of upgrading our plan and will come back with the results.

    Thank you.

    supportadtribes

    (@supportadtribes)

    3 years, 4 months ago

    Assuming the issue at hand has been resolved and our support is no longer required I will close this topic for housekeeping reasons now.

    Do not hesitate to reach out to us again in-case you need our help again.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Save button won’t trigger on existing enabled feeds’ is closed to new replies.