I modified an existing form using just the free version (I have a license to pro). Save Form just keeps spinning. I was adding a reCaptcha. It appears that it did not save. I closed the tab and went back to “edit form”. Hit Save Form without making any changes. It also just keeps spinning.
Additional info. There are three forms in the Forms directory. This is one I built a while ago and it is active. The other two are Fluent Forms demos, Contact Form Demo and Subscription Form. If I go to their edit screens and hit Save Forms it completes almost immediately. The “real” form does not.
I tested editing the Subscription Form by adding a reCaptha field (that’s been enabled) and it saved immediately.
I duplicated the live form and immediately tried to save it in the editor window. Same problem!
I have created a new form from scratch. I have isolated the problem to the Address Field. If I include the Address Field I cannot save the form. All the other fields do not cause the problem. Removing the Address Field allows the form to be saved.
The fields that are being used without problem are: name, simple text (for company name), email, numeric (for phone), text area (for message), checkbox, reCaptcha, and Submit. The first 4 have been set as required.
I did a workaround by removing the Address Fields and using Simple Text fields in their place. It appears to have worked, so it holds me for now, but it really isn’t the solution.
Could you please let us know if there are any console errors while you try to save the form with address fields? If so, kindly share the error message; this will help us to guide you to the exact solution.
I took two screenshots showing the console content that shows up when I try to Save Form when the form has Address Fields. Is this what you needed? I don’t see a way to capture this as text. They overlap on the single line at the end/beginning.
We need to inevstigate the issue deeply, could you please export the form(json) by following the documentation and share it here so that we can check it?
I’ve got the same problem. When I add an dropdown box to my form. it is not possible to save the form.
As soon as I hit Save button, it keeps spinning and the following issue apears in the console. Same as with JKengineer. It looks like somewhere between the admin-ajax.php and JQuery something goes wrong. Maybe this helps with solving the problem..
I dealt with the hosting company, using a staging site. They confirmed that a server side security system, ModSecurity, has 3 rules that were disabled to allow Fluent Forms to save. These were 942190, 949110, and 980130. These rules are specific to ModSecurity, so the numbers should be the same on any other host that uses it.
The admin.ajax request can be blocked by server-side firewalls or mod-security. Please contact your hosting provider with the endpoint and hopefully, they will assist you in whitelisting the specific endpoints.
Thanks, I also found that it is blocked server-site, they got an option called webfilters, wich you can switch on or off. It didn’t solve my problem. but I made a work around to edit the forms localy. then export them and impot to the live website. Thanks for thinking with me.
Viewing 11 replies - 1 through 11 (of 11 total)
The topic ‘Save Form does not complete’ is closed to new replies.
