• Resolved rd825

    (@rd825)


    Hi there,

    We had a customer unable to complete their order today. We’ve also noticed a drop in sales over the last few days. I was wondering if there’s an issue with our payment system?
    I just checked stripe, and its asking me to “Update your integration now for SCA”. When I go through the steps to do that, it directs me to the other Stripe for woocommerce plugin. Is there anything I need to do to fix this with your plugin?

    Thanks, Richard.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Clayton R

    (@mrclayton)

    Hi @rd825,

    Is there anything I need to do to fix this with your plugin?

    This plugin is fully SCA compliant. Where are you seeing the message “Update your integration now for SCA”?

    It directs you to the other Stripe plugin because Stripe still hasn’t updated our listing on their site but rest assured this plugin is fully SCA compliant.

    Kind Regards,

    Thread Starter rd825

    (@rd825)

    Hi there,

    Thanks for getting back to me so quickly 🙂

    The message is on my Stripe homepage…

    I’m trying to add a screenshot here, but can’t. I can email you one if that helps?

    It says:

    Important: Update your integration for SCA
    While European regulation mandates that full enforcement of Strong Customer Authentication (SCA) begins on 31 Dec 2020, some banks are now declining a portion of payments that aren’t SCA-ready. To make sure your payments are approved, please update your integration.

    Then I follow the link and the next page says:

    Update your integration now for SCA
    European regulation mandates 
    Strong Customer Authentication (SCA)
    , which means many card payments now require a form of two-factor authentication. Until you update your integration, payments that aren't authenticated may be declined by your customers' banks.
    Get started
    Want to learn more?
    SCA enforcement dates
    See sample payment flows
    Read the docs
    Upgrade your partner solutions
    These are the partner solutions your business uses to process payments. Once they are SCA-ready, upgrade to the newest version for two-factor authentication support.
    WooCommerce Stripe
    SCA-ready
    Upgrade now
    Don’t see your partner solution?
    Learn more about partner solutions and SCA or provide more information about the partner solutions you use.
    Monitor your progress
    In order to avoid declines, update to an SCA-ready product, such as the new version of Stripe Checkout, Billing, the Payment Intents API, or an SCA-ready partner solution.
    LAST 7 DAYS
    You don't have any recent card payments. Check back here when once you have recent payments to see if your business is using an SCA-ready product.
    Complete your migration
    Test dynamic 3D Secure authentication
    Required
    After you update your integration, make sure you check it using our regulatory test cards. This will help you test 3D secure, the extra verification step your customers will complete.
    Read the docs on testing your integration
    Plan for any off-session payments
    If you charge customers when they’re not actively using your application, you can take advantage of exemptions. To do this, authenticate when you collect card details and save them to charge later.
    Read the docs on reusing cards
    Make sure you identify each payment flow
    Depending on when and how you charge your customers, you may have to update multiple payment flows for SCA. Make sure you identify and update each one.
    Read the docs on identifying your payment flows
    Plugin Author Clayton R

    (@mrclayton)

    @rd825,

    A screenshot isn’t necessary. I can confirm my solution is fully SCA compliant with the new regulations.

    What payment method was your customer using when it failed?

    Sometimes payments just fail, not because it’s an issue with my plugin but because that’s part of doing business online.

    Kind Regards,

    Plugin Author Clayton R

    (@mrclayton)

    Hi @rd825,

    Stripe has not added our plugin to the list of SCA ready partner solutions.

    https://stripe.com/partners/payment-plugins

    Kind Regards,

Viewing 4 replies - 1 through 4 (of 4 total)

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