Plugin Author
kliken
(@sitewit)
Hi, we are sorry to hear you have had issues with billing and support. Unfortunately, we can’t locate our campaign and account info with the user name you have on here. We would be happy to take a look further into this and see if we can get a resolution for you. If you can provide us with the URL or email that is associated with your campaign, we would be happy to look into this for you.
@sitewit Please don’t ask users to publish email addresses here in this public forum. And questions around commercial stuff, like payments, etc, should also not happen here in these forums. Best would be if you could provide some contact page the user could invoke to get in contact with you.
Plugin Author
kliken
(@sitewit)
Hi gray13, we were able to locate your information in our system based on a different review you left. We are sorry to hear that you feel your time and energy were wasted as we were assisting you with trying to get your products approved by Google to be listed on Google Shopping and Smart Shopping campaign. Kliken could not find a record of cancelation prior to June 17th, and no billing attempts occurred after this date.
Each time you messaged our support team, someone from our team responded to you in an appropriate amount of time along with detailed instructions on what needed to happen on your end to get Google to approve your products.
Ultimately, Google has the final say on whether or not they will approve your products to be listed on Google Shopping or if the products are eligible to be run as Google Ads. We do try to work with merchants, such as yourself, closely to get the products approved through Google by offering insight as to why your products are not approved and ways to get your products within Google’s policies so they can be approved.
Your request for a refund was just made late on Thursday and it does take a couple of business days to go through our billing department for review to get a refund issued. Our team is reviewing your account now in regards to the refund since Google would not approve your products since they violated their policies for forbidden pharmaceuticals or products with misleading claims, and you not adding the GTIN information that was requested for your products.
