troubles

  • Dmitriy

    (@ddumaa)


    2 years, 1 month ago

    After a not entirely successful start to getting acquainted with Kata and other products of this developer, they showed that they solve problems quite quickly, so I continue to use their products, the support is very fast, the developers promptly correct detected errors and help with questions that arise.

    • This topic was modified 2 years, 1 month ago by Dmitriy.
    • This topic was modified 1 year, 9 months ago by Dmitriy.
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  • Thread Starter Dmitriy

    (@ddumaa)

    2 years, 1 month ago

    Here’s the proof https://ibb.co/8Mx9wH5

    ClimaxThemes Support

    (@climaxsupport)

    1 year, 11 months ago

    We sincerely apologize for the inconvenience you experienced with the Kata + ShopPress bundle purchase. We understand how frustrating this situation must have been.

    We are pleased to inform you that we have resolved the issue within 24 hours. The additional charge of $119 with Payment ID #2365 has been refunded, and we have corrected the auto-debit settings to prevent any future unauthorized charges.

    Your feedback is important to us, and we are committed to providing a better experience moving forward. Should you have any further concerns or need assistance, please do not hesitate to contact us.

    Thank you for your understanding and patience.

Viewing 2 replies - 1 through 2 (of 2 total)

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