Hi @mikes-1,
I’m sorry to hear you ran into that issue. That usually happens when our scanner is unable to load your website’s pages as a logged-out user due to firewall or security plugin.
We have encountered this in the past with users of the Really Simple SSL plugin in some setups. If you are using that plugin can you please try temporarily disabling it and trying to run the scan again?
We are working on solutions to prevent this from happening in the future.
Thread Starter
mike.s
(@mikes-1)
Looks like its being blocked by bot protection at the server level, do you have an ip range that i can whitelist?
Hi @mikes-1,
The scanner makes a local call to your own website from the WordPress plugin. You should be able to overcome this if you whitelist your own server’s IP address if that’s the issue.
Thread Starter
mike.s
(@mikes-1)
If possible, are you able to provide the particular endpoint which the request is going to?
Hi @mikes-1,
The website makes a self-request with the query param “wpconsent_debug” to the homepage and other pages that the scanner is set to scan. So the request is from inside the plugin to yoursite.com/?wpconsent_debug=true or yoursite.com/contact?wpconsent_debug=true if, for example, the Contact page should be scanned.
Let me know if this helps identify the issue.
Thread Starter
mike.s
(@mikes-1)
Just to let you know after deactivating this plugin: https://wpamelia.com the scan worked
Hi @mikes-1,
Thank you for the update, we will look into that to see if we can find a conflict we can fix.
