Scan Failed.

  • Zikri Fadhilah

    (@zikrifadhilah)


    5 years, 11 months ago

    It’s always this “Scan Failed. The scan has failed to start. This is often because the site either cannot make outbound requests or is blocked from connecting to itself. Click here for steps you can try.”

    And I searching the answer in the link they give and the forum. I tried many ways but it’s still failed. I really want to ask on the forum again but they close the forum page. I think I will use this plugin again and give them stars if they can fix this problem for all.

Viewing 1 replies (of 1 total)
  • WFSupport

    (@wfsupport)

    5 years, 10 months ago

    Thanks for reaching out. The forums page isn’t closed at all. You can make a post at this link:

    https://ww.wp.xz.cn/support/plugin/wordfence/

    When you do, please do the following so that we can help.

    • Kill the existing scan if it is still running (The “Start New Scan” button turns in to a “Stop” button while the scan is running)
    • Go to your Scan > Scan Options and Scheduling page and locate the “Performance Options”
      Set “Maximum execution time for each scan stage” to 20 on the options page
    • Click to “Save Changes”
    • Go to the Tools > Diagnostics page
    • In the “Debugging Options” section check the circle “Enable debugging mode”
    • Click to “Save Changes”.
    • Start a new scan
    • Copy the last 20 lines from the Log (click the “Show Log” link) or so of the activity log and paste them in the post.

    On occasion this fixes it straight away. That’s because adding 20 for the “Maximum execution time for each scan stage” tells the scan to pause every 20 seconds and start again where it left off. If this fixes the issue and scans run again, you can leave all the settings above except for “Enable Debugging Mode”. If it doesn’t fix the issue we look forward to addressing this in the forums.

    Tim

Viewing 1 replies (of 1 total)

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