Scan Failed

  • Resolved thomaswebdesigns

    (@thomaswebdesigns)


    1 year, 4 months ago

    Hello,

    The website scan is failing on my website with following message:

    The current scan looks like it has failed. Its last status update was 31 minutes ago. You may continue to wait in case it resumes or stop and restart the scan. Some sites may need adjustments to run scans reliably. Click here for steps you can try. (opens in new tab)

    I reinstalled wordfence but still same thing is happening. How to resolve this

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfmargaret

    (@wfmargaret)

    1 year, 4 months ago

    Hi @thomaswebdesigns,

    Thank you for reaching out. Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    After that, I’d like to get some details on your scan.  Please do the following for me:

    • Go to the Wordfence > Tools > Diagnostics page
    • In the “Debugging Options” section check the circle “Enable debugging mode” 
    • If Remote Scanning is enabled, disable it
    • Click to “Save Changes”
    • Go to Scan > Scan Options and Scheduling
    • In “Advanced Scan Options” section, enable “Use only IPv4 to start scans”
    • Click to “Save Changes”
    • CANCEL any current scan and start a NEW scan
    • Once the scan finishes, email us the Activity Log (click the “Email Activity Log” link) at wftest @ wordfence . com

    Wordfence > Tools > Diagnostic > Debugging Screenshot

    This will help me see exactly what is happening when the scan fails.

    Thanks,
    Margaret

    sarahjsouris

    (@sarahjsouris)

    1 year, 4 months ago

    Hello, I am having the same problem with my site Soul Gardening. I just followed the steps you mentioned and have sent you the activity logs. Do you want me to start another thread?

    Thank you!

    Sarah

    Plugin Support wfmargaret

    (@wfmargaret)

    1 year, 4 months ago

    Hey Sarah,

    Thanks for reaching out! I received the scan logs, but I don’t see a copy of your diagnostics. Please send those as well. Then, start a new thread and let us know you’ve sent both.

    We try to keep topics separated as everyone’s situation is different and this helps keep things clear.

    Thanks,
    Margaret

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Scan Failed’ is closed to new replies.