Scan hangs

  • Resolved ternion

    (@ternion)


    9 years, 7 months ago

    Every time I run a scan, it just hangs…the scan summary is stuck with these two lines:

    [Oct 14 07:38:52]
    Scanning file contents for infections and vulnerabilities

    [Oct 14 07:38:52]
    Scanning files for URLs in Google’s Safe Browsing List

    The scan detailed activity seems stuck at various levels of the additional file scan section, but most recently here:

    [Oct 14 07:39:18] Scanned contents of 382 additional files at 14.46 per second

    The diagnostics page seems to show everything is ok. Please let me know how to proceed.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • dan213

    (@dan213)

    9 years, 7 months ago

    I’ve been having this same problem for the past week.

    fatimajesus

    (@fatimajesus)

    9 years, 7 months ago

    I am having the same issue with one of my sites, they are both is the same hosting service, so, it seems weird but wordfence blocks at the same position that is here reported in one of the sites and does’n finish the scan. What could cause this? thanks

    wfalaa

    (@wfalaa)

    9 years, 7 months ago

    Hi ternion,
    Please turn on “Enable debugging mode” option -temporarily- under (Wordfence > Diagnostics) and run a new scan after that, keep watching for any error message that might appear in the activity log.
    Also, take a look at these common reasons that may cause scan not to finish.

    Thanks.

    fatimajesus

    (@fatimajesus)

    9 years, 7 months ago

    I wish to thank you for the help. It’s stupid but it didn’t occur to me to go to the plugin’s page to see if this was considered there. The first solution that is on « common reasons that may cause scan not to finish», did work: I did change the maxim time for execution on each scan stage=15. My site was scanned again, since several days. The scan is slower but gets the job done. Next time I will go check the plugin’s page before coming here. It’s so simple to think that something must be wrong with the plugin that we miss other simple causes! thanks again for this wonderful plugin.

Viewing 4 replies - 1 through 4 (of 4 total)

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