Scan not finding Malware

  • Resolved webmasterpbtv

    (@webmasterpbtv)


    5 years, 10 months ago

    We are having an issue with inadvertent advertisements playing on our website when the site is loaded. We have checked on various browsers and the issue appears on all browsers.

    We ran the scan and the report comes back all green, except 20 files that were not scanned automatically. We requested all files to be scanned.

    We have a screenshot of the completed scan if necessary.

    Can you help with this?

    Thanks,

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Eli

    (@scheeeli)

    5 years, 10 months ago

    Yes, I would love to help with this. Te screenshot would be a good start so that I can see that everything looks right.

    Also, if you can send me a screenshot of the page with the ads that you’re trying to remove that would help too.

    If you want to send me anything that you don’t want to post publicly then you can email me directly:
    eli AT gotmls DOT net

    Thread Starter webmasterpbtv

    (@webmasterpbtv)

    5 years, 10 months ago

    Thanks, just sent you an email.

    Plugin Author Eli

    (@scheeeli)

    5 years, 10 months ago

    I replied to your email. I’m going to need a little more to go on, as I don’t see or hear the unwanted ads that you are referring to when I pull up your site in any of my browsers.

    Thread Starter webmasterpbtv

    (@webmasterpbtv)

    5 years, 10 months ago

    On your browser, do you have pop-ups or ads blocked?

    It is playing on every browser when the ad or pop-up blockers are turned off.

    And, we have no ads or pop-up ads on our site, except those being put on there by someone else.

    Thanks,

    Thread Starter webmasterpbtv

    (@webmasterpbtv)

    5 years, 10 months ago

    Send you an email with a video capture of what is happening.

    Thanks

    Thread Starter webmasterpbtv

    (@webmasterpbtv)

    5 years, 10 months ago

    Found out the problem. We use Elementor and they have a pop-up element.

    We had a video in the pop-up but it was never used. Never called by a page, just sitting in the background.

    Unfortunately this pop-up loads all pop-ups whether used or not.

    And once we deleted the sample video, the site works perfectly.

    The issue is now resolved.

    Thanks

    Plugin Author Eli

    (@scheeeli)

    5 years, 10 months ago

    Oh, so this wasn’t actually malware, that’s good. Thanks for following up with your discovery and the solution here 😉

Viewing 7 replies - 1 through 7 (of 7 total)

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