Hi,
A common reason for this issue is blocking access to “wp-admin” directory or “admin-ajax.php” file, I checked your website and I can see this isn’t the case, so I suggest upgrading PHP to at least version 5.6 and recheck this issue, we recommend using PHP version 5.6 or greater, also WordPress recommends PHP 7 or greater.
Let me know how it goes,
Thanks.
Thread Starter
jakiti
(@jakiti)
Hi Wfalaa, thanks for getting back to me. I’ve upgraded to 7 and alas get the same result
Then there must be something else, please go to (Wordfence > Tools > Diagnostics) and scroll down the page till “Send Report by Email” and send the report to “alaa [at] wordfence [dot] com”, make sure to include your forum username, I will take a look at this report and let you know my findings.
Thanks.
Thread Starter
jakiti
(@jakiti)
Report sent to you, thanks heaps
Please do the following:
– change max_execution_time to 15.
– increase the memory limit to 128MB or 256MB.
– disable all other plugins.
– run a new scan in the debugging mode.
Keep me updated,
Thanks.
Thread Starter
jakiti
(@jakiti)
Thread Starter
jakiti
(@jakiti)
Hi there, just wanting to check in if you had any other things for me to try?
Thread Starter
jakiti
(@jakiti)
Hi Wfalaa, I’ve got some more information which I don’t is helpful or not. In the scan that doesn’t scan, it identifies 8 issues. When I click on the link to see what the issues are, I get turfed out of wordpress and prompted to log back in. When I log back in, I get this error message:
ERROR: Cookies are blocked or not supported by your browser. You must enable cookies to use WordPress.
~~~
All my cookies are enabled and there are no issues with me clicking on this link for any of my other clients. I’ve tested it with another client before sending this update to you. I’m using firefox 52.0.1 as the browser.
It’s a little bit strange to have 8 issues listed in the scan result without completing a scan, I wonder if you can see these issues in the scan page? or you just saw the notification in the dashboard? this could be from an old scan.
I don’t think the cookies issue could be related, but since you are using LiteSpeed web server, it’s worth to try these suggestions as well, also try to enable “Start all scans remotely” option from (Wordfence > Tools => Diagnostics) then run a new scan.
Keep me updated,
Thanks.
Thread Starter
jakiti
(@jakiti)
Hi Wfalaa, I tried the external scan option with the same result. And so then tried the one that asks you to edit the htaccess
My file looks like this though, so I was a bit nervous to change anything:
RewriteOptions inherit
RewriteEngine on
# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress
# Wordfence WAF
<IfModule LiteSpeed>
php_value auto_prepend_file ‘/home/economic/public_html/wordfence-waf.php’
</IfModule>
<Files “.user.ini”>
<IfModule mod_authz_core.c>
Require all denied
</IfModule>
<IfModule !mod_authz_core.c>
Order deny,allow
Deny from all
</IfModule>
</Files>
# END Wordfence WAF
Hi jakiti,
I think you mean enabling “Extended Protection” in Firewall Settings?
Here you are a couple of suggestions that could help in resolving this issue:
– Disable “Scan file contents for backdoors, trojans and suspicious code” from “Scans to include” option.
– Disable “Scan images, binary, and other files as if they were executable” from the same option.
– Try switching to the default WordPress theme.
Keep me updated,
Thanks.
