Hi @emwp7, thanks for reaching out.
Sometimes the log information can help us because the specific part of the scan when activity stops can point to which issue is occurring:
- Stop the existing scan if it is still running (The “Start New Scan” button turns into a “Stop” button while the scan is running).
- Go to Wordfence > Scan > Manage Scan and locate the “Performance Options” section. Set “Maximum execution time for each scan stage” to 20.
- Click to “Save Changes”.
- Go to the Tools > Diagnostics page.
- In the “Debugging Options” section check the circle “Enable debugging mode”.
- If “Start scan remotely” is checked, uncheck this option.
- Click to “Save Changes”.
- Start a new scan on the Scan page.
- If the scan fails again, copy the last 20 lines or so from the Log (click the “Show Log” link) once the scan finishes and paste them in the post.
In addition to providing us with the log information if the scan fails again, a site diagnostic sent to wftest @ wordfence . com directly from the link at the top of the Wordfence > Tools > Diagnostics page would help. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.
NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email
Many thanks,
Peter.
