Scan stops immediately after stop

  • Resolved rmiller3000

    (@rmiller3000)


    3 years, 1 month ago

    Suddenly the Wordfence scan doesn’t work correctly. It starts and then stops almost immediately.

    Error message: Scan Failed. The scan has failed to start. This is often because the site either cannot make outbound requests or is blocked from connecting to itself. Click here for steps you can try.
    Already checked the page

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfpeter

    (@wfpeter)

    3 years, 1 month ago

    Hi @rmiller3000, thanks for letting me know about the steps you’ve already looked into.

    It’d be good if I could also see the scan failure happening, so please:

    • Stop the existing scan if it is still running (The “Start New Scan” button turns into a “Stop” button while the scan is running).
    • Go to the Tools > Diagnostics page.
    • In the “Debugging Options” section, if “Start scan remotely” is checked, uncheck this option.
    • Click to “Save Changes”.
    • Start a new scan on the Scan page.
    • If the scan fails again, copy the last 20 lines or so from the Log (click the “Show Log” link) once the scan finishes and paste them in your next reply.

    I think it’s best to also send a copy of your diagnostics to us at wftest @ wordfence . com directly using the link at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    I’ll take a look into the connectivity problems to hopefully find a possible cause.

    Peter

    Thread Starter rmiller3000

    (@rmiller3000)

    3 years, 1 month ago

    Here are the last 20-ish lines from the log:

    • [Apr 17 10:34:05] Analyzed 19100 files containing 243.09 MB of data so far
    • [Apr 17 10:34:05] Analyzed 19200 files containing 243.25 MB of data so far
    • [Apr 17 10:34:05] Analyzed 19300 files containing 243.46 MB of data so far
    • [Apr 17 10:34:05] Analyzed 19400 files containing 243.74 MB of data so far
    • [Apr 17 10:34:06] Analyzed 19500 files containing 243.85 MB of data so far
    • [Apr 17 10:34:06] Analyzed 19600 files containing 243.95 MB of data so far
    • [Apr 17 10:34:06] Analyzed 19700 files containing 244.58 MB of data so far
    • [Apr 17 10:34:06] Analyzed 19800 files containing 246.31 MB of data so far
    • [Apr 17 10:34:06] Analyzed 19900 files containing 249.14 MB of data so far
    • [Apr 17 10:34:07] Analyzed 20000 files containing 250.47 MB of data so far
    • [Apr 17 10:34:07] Analyzed 20100 files containing 251.8 MB of data so far
    • [Apr 17 10:34:07] Analyzed 20200 files containing 267.05 MB of data so far
    • [Apr 17 10:34:07] Analyzed 20300 files containing 270.45 MB of data so far
    • [Apr 17 10:34:09] Analyzed 20400 files containing 271.84 MB of data so far
    • [Apr 17 10:34:09] Analyzed 20500 files containing 274.22 MB of data so far
    • [Apr 17 10:34:09] Analyzed 20600 files containing 278.34 MB of data so far
    • [Apr 17 10:34:09] Analyzed 20700 files containing 280.23 MB of data so far
    • [Apr 17 10:34:09] Analyzed 20800 files containing 281.5 MB of data so far
    • [Apr 17 10:34:10] Analyzed 20855 files containing 282.4 MB of data.
    • [Apr 17 10:34:11] Wordfence used 34.04 MB of memory for scan. Server peak memory usage was: 155.48 MB
    • [Apr 17 10:34:11] Scan terminated with error: There was an error connecting to the Wordfence scanning servers: cURL error 52: Empty reply from server

    I also will mention that I have a Siteground chron job set up to run twice per hour:

    cd /home/u640-268sjqczkcpm/www/jimpotterauthor.com/public_html; wp cron event run –due-now >/dev/null 2>&1

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