Scan time out

  • Resolved bryanflowers

    (@bryanflowers)


    5 years, 7 months ago

    I have tried to run the malware scanner for the first time and it keeps timing out and then takes the site out of action for a minute. This happens on both of my sites on the same server, any ideas?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support amagsumov

    (@amagsumov)

    5 years, 7 months ago

    Hello, @bryanflowers

    Please, make sure, you are using the latest 2.57.1 version of the Security plugin:
    https://downloads.wp.xz.cn/plugin/security-malware-firewall.2.57.1.zip

    Also, perform the followed steps:

    1. Enter the Security by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Security by Cleantalk -> General settings tab)

    2. Check the option “Complete deactivation” and save changes.

    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.

    4. Re-activate the plugin.

    5. Run the malware scanner.

    Did it help?

    If the issue persists, please create a ticket in our private support system:
    https://cleantalk.org/my/support/open

    In this way we’ll know your web-site and profile.

    Thank you.

    Plugin Support katereji

    (@katereji)

    5 years, 6 months ago

    Hi
    We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved” – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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