Hello,
It seems that your plugin version is outdated. Could you update the plugin to the latest version?
this is the version installed Version 2.62 and I am not getting any updates after installing from WordPress directory
We will check this and contact you within 1-2 business days.
Hello,
Thank you for the feedback!
Please, try use the development version. We have made a fix there.
You could reinstall the plugin by following this instruction:
1. Go to WordPress Administrator Panel —> Plugins.
2. Find the plugin “Security & Malware scan by CleanTalk” —> Deactivate.
3. After the automatic page refresh find the plugin again “Security & Malware scan by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
4. Download the plugin archive from here: https://github.com/CleanTalk/security-malware-firewall/releases/download/dev-version/security-malware-firewall.zip
5. Go to Plugins —> Add New —> Upload Plugin.
6. Choose the downloaded archive and press “Install Now”.
Contact us if you have any questions.
Excuse me, could you clarify did you install the dev version? On which version did you get the error?
I have installed the plugin using FTP but the version is still showing 2.62
Thank you. I will ask our developers. We will contact you within 1-2 business days.
Hello,
We have checked the scheduled background scan. No errors spotted.
Please, notice that it will be scheduled on the next day.
So if you set it today, website will be scanned only tommorow at the time you set.
If you rescheduled it before it starts it won’t start today, and so on.
Please, let us know does the manual scan is working?
Could you check it? Proceed to the plugin settings and press “Start Scan” button.
Please, send us all errors you see if any.
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This reply was modified 5 years, 3 months ago by
Safronik.
its worked now. Both scheduled and manual. But I can see that the last spotted errors which are corrected later are still showing as errors in all the latest scans. Hope to get the stable update soon.
Hello @vismithams
its worked now. Both scheduled and manual.
Glad to know. Thank you for your feedback.
But I can see that the last spotted errors which are corrected later are still showing as errors in all the latest scans.
Could you please take a screenshot of the errors and send it to us?
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This reply was modified 5 years, 3 months ago by
katereji.
the error of the outgoing link (twitter.com) edited and corrected by still showing as spam https://i.imgur.com/Yrlab5g.png
Why the approved files (after your analysis) are still showing in the approved tab, https://i.imgur.com/wgmQTmf.png
frontend malware https://i.imgur.com/BDKqtLV.png how to edit or approve it? these URLs are the same (home page) with some number extension for all 86 frontend URL
Thank you. We’ll check the info and will answer you in our private ticket system https://cleantalk.org/my/support, ticket 20647.
System hasn’t been scanned yet. Please, perform the scan to secure the website.
View all scan results for this website
issues repeating even after installing dev version of the plugin
We received your answer in our ticket. Let’s continue there.
