Scores not saving

  • Resolved Mike81

    (@balloonsbyreds)


    8 months, 3 weeks ago

    Good morning, I have an urgent issue where my users can’t save any scores.

    I’ve trying rolling back to various days this week (I know it worked Sunday for City v United) but that gives a login loop where nothing can be seen.

    Can somebody assist as my users are going mad because the first game of the weekend kicks off shortly.

    Cheers

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter Mike81

    (@balloonsbyreds)

    8 months, 3 weeks ago

    OK, it looks like an Elementor update knocked everything out. I have it all working for now, apart from auto saves.

    Plugin Author AntoineH

    (@antoineh)

    8 months, 3 weeks ago

    If auto-save is not working, then I guess there is some javascript conflict/error preventing my plugin to execute the save. Do you see any errors in the javascript console? Or any errors in the network tab when you check one of the admin-ajax.php calls?

    Plugin Author AntoineH

    (@antoineh)

    8 months, 2 weeks ago

    Problem resolved?

    Thread Starter Mike81

    (@balloonsbyreds)

    8 months, 2 weeks ago

    Hi, I thought it was but yesterday the login loop happened again. We rolled to a backup from Monday morning when it was working, disabled all other plugins but it still doesn’t work.

    Has the football pool plugin updated recently?

    Can you help?

    Plugin Author AntoineH

    (@antoineh)

    8 months, 2 weeks ago

    Last updates for the plugin were released on Sept 9 (v2.13.1) and Sept 2 (v2.13.0).

    The 2.13.1 release only contained a fix for something in the admin. There can’t be a regression there. The 2.13.0 release had a lot more changes.

    Thread Starter Mike81

    (@balloonsbyreds)

    8 months, 2 weeks ago

    ok. It is currently back up and running, I had to call a favour on a developer friend to have a look. Hoping it’s not just a temporary fix. Will update next week if it goes down again.

    Plugin Author AntoineH

    (@antoineh)

    8 months, 2 weeks ago

    Hope the fix is permanent. If so, would love to hear what the root cause was.

    Thread Starter Mike81

    (@balloonsbyreds)

    8 months, 2 weeks ago

    My web guy thinks it’s latest Elementor update. He’s said he’ll take a clone of the site so I can send to you if that would help?

    Plugin Author AntoineH

    (@antoineh)

    8 months, 2 weeks ago

    If it is a clone that I can easily restore on my laptop, then I am curious if I can do something to fix the conflict. Maybe I can change something in my plugin to circumvent the issue. My email address can be found on the bottom of the help page.

    Thread Starter Mike81

    (@balloonsbyreds)

    8 months, 1 week ago

    I have emailed you access to the clone of the site. Hopefully you can find the conflict and help others with this.

Viewing 10 replies - 1 through 10 (of 10 total)

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