Hi @joncon62 ,
Thank you for reaching out.
This looks like a bug in our plugin. We already created an internal bug ticket for this, and I added your case. Thanks for all the details. I will definitely pass it along to our devs.
I am unable to provide an exact date or time estimate for when this bug will be fixed, but you’ll be notified when there are any updates.
If you do have other concerns or issues you need help with, please create another ticket, as it helps us track different issues.
Again, thank you for your patience. Hang in there.
—
Internal Bug Ticket Reference: TECTRIA-438
Plugin Support
Darian
(@d0153)
Hi @joncon62
We prioritize bugs by taking into consideration the number of users impacted as well as how the bug impacts one’s ability to run an event/sell tickets. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter, via our changelog and on this thread.
I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.
Hi @joncon62 ,
Thank for spotting that! I have the exact same issue and couldn’t find the culprit.
Hi @d0153 ,
Any updates on that ticket. We can’t possibly be the only ones impacted 🙂
Thanks
Plugin Support
Darian
(@d0153)
Hi @joncon62 @yaz2411
I appreciate your patience as we continue to look into this issue. Unfortunately, I don’t have any updates to share at the moment. However, as a workaround, you can try adding the following snippet to address the issue temporarily.
add_filter( 'tec_tickets_admin_tickets_screen_options_show_screen', '__return_true' );
If you’re not familiar with coding, you can use the Code Snippets plugin, which removes the need to add custom snippets to your theme’s functions.php file.
I hope that helps, and let me know if you have further concerns.
Hi @d0153 ,
Thank you very much for the snippet 🙂 I really helps a lot for now.
Br,
Yasmina
This is affecting several of my sites as well. Any updates on this?
Thank you,
This is also affecting my site.
Confirmed deactivating the plugin fixes the issue.
Confirmed your code snippet added to my child theme’s functions.php resolved the issue while the plugin is still enabled.
Plugin Support
Darian
(@d0153)
I’m glad to hear the workaround is working for you! Rest assured, we’ll update this thread as soon as the fix is released.
I’ve just landed here after nearly an hour time spent troubleshooting a site with this issue. Why would you need to globally hide the Screen Options, when it’s needed elsewhere within WordPress? It just doesn’t make sense. Please put pressure on this fix. Many thanks.
Plugin Support
Darian
(@d0153)
Hi there,
We’re back with some great news!
We just released a fix that solves the issue with “Screen Options” missing from the backend when Event Tickets is active. Please update our plugins to the latest versions to apply the fix to your site.
If you’ve implemented any workarounds, you can safely remove them now.
As always, we recommend testing the updates on a staging site first and ensuring you have a recent backup of your site. For step-by-step guidance on creating a staging site, check out this resource: Creating and Using a WordPress Staging Site.
If you encounter any issues after updating to the latest releases, please reach out and let us know.
