Hi danvike
It might be a conflicting with a plugin or a broken theme.
Best thing to do (while you do not have a chance to access wp-admin) from your ftp change the name of all the plugins folders so that would disable all of them and try.
Thanks Ladober
There are five folders:
Blogs
tmp
wp-admin
wp-content
wp-includes
which folder or folders name should I change and can you give an example of a folder name change?
Inside wp-content, rename your plugins folder:
wp-content
plugins.HOLD
If that does not work, rename your active theme –
wp-content
themes
your-theme.HOLD
Hi WPyogi,
I tried renaming both and nothing worked. Anything else we can try?
Ask your hosting company how to access the server error logs – that should provide more info about what the problem is.
I’m trying to find the error logs but meanwhile I copied the wp-load.php and found this line the code:
error_reporting( E_CORE_ERROR | E_CORE_WARNING | E_COMPILE_ERROR | E_ERROR | E_WARNING | E_PARSE | E_USER_ERROR | E_USER_WARNING | E_RECOVERABLE_ERROR );
Does this show anything?
That line is fine. Do not mess with any core WordPress files. You’ll only confuse the issue at this point.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
Edit: I replied 12 seconds later, I’m just too slow. 😉
Nope but your web server error_log file should show where the 500 error is occurring. Contact your host and they should be able to show you where to locate that log.
As you are running 3.6.1 try that advice from WPyogi and re-upload a fresh copy of 3.6.1 on top of your existing copy exclude the wp-content folder.
http://www.dishmachine.com/catalog/readme.html
Please take care to not delete wp-config.php or overwrite the wp-content directory.
After you rename the theme directory visit
http://www.dishmachine.com/catalog/wp-admin/themes.php
And see if that informs you that the theme is switched.
Jan,
Here’s some information sent by the person who was working with WordPress when it went down:
***********
I found the file I was editing when the /catalog site went down
I’ve attached the “Koorsi” theme files for reference
The file was “theme-woocommerce.php”, on lines ~46&47 (single array) it defines width (570) and height (360).
I changed those values to 540 & 700, saved, refreshed the other window I was looking at for reference, and there was no change, so I reverted them back to their default (570&360) values. When I refreshed my previewing window, the site was blank.
************
If I copied the file (theme-woocommerce.php) into the directory, will that bring the site back?
Thanks.
Where was that file from?
That file was from a website called themeforest.net
He said it was working fine for about a month then tried to resize an image when everything disappeared.
He said the file came compressed in a zip file
I’m sorry but if you are using a commercial theme, you need to seek support from the theme’s developer/vendor. We do not support commercial products here.
Would you say that is where the problem is? How we get the site to come back up? Can we eliminate that theme somehow but save the content info?
