scroll to top button doesn’t work!

  • wroclawskaorkiestra

    (@wroclawskaorkiestra)


    3 years, 1 month ago

    The scroll to top button is enabled on the page and it used to work, but recently it has disappeared, regardless of being enabled. I have identified using developer tools that the button’s visibility had gotten set to “hidden”. I overrode it with my custom css to make it visible again and found out that when clicking on it, it simly doesn’t do anything. Also in the inspecting tool nothing seems to be triggered when the button is clicked

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Barsha Paudel

    (@barsha04)

    3 years, 1 month ago

    Hi @wroclawskaorkiestra,

    Thanks for reaching us,

    While checking from my end, the option is working fine. I suspect one of the plugins you’re using might be causing the problem, so please try deactivating all the plugins one by one and check if the problem resolves.

    Let me know if this helps you or not, and I will get back to you.

    Regards

    Thread Starter wroclawskaorkiestra

    (@wroclawskaorkiestra)

    3 years, 1 month ago

    I have tried deactivating each of the plugins I use and clearing cache but the scroll up is still not working unfortunately. I have tested it with it hidden (I didn’t hide it myself, but I also didn’t force it to show) and deactivating plugins did not make it show up, and later with it forced to show I tested again the clicking and it is not working. I have noticed that after deactivating some plugins the button works for a second after refreshing the page. It doesn’t work correctly though, because it only does anything if I deliberately refresh the page and the page doesn’t go up on it’s own – then it let’s it go up. Otherwise, it doesn’t work at all.

    Barsha Paudel

    (@barsha04)

    3 years, 1 month ago

    Hi @wroclawskaorkiestra,

    Can you contact us via https://zakratheme.com/ Chat Support? You can mention this conversation while doing so.

    Kindly contact us via the chat support and we will inspect the issue in detail.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)

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