• Resolved golfinder

    (@golfinder)


    Hello, I am looking for a little help here because Radius technical support still does not provide a solution to the problem encountered for more than 30 days!

    I installed the “Classified Listing Pro” module with the “Lystigo” theme, no problems.
    After saving several announcements in the module, I noticed that the search for event announcements, by date range, does not work.
    The same thing for searching by price range!
    It’s very boring for an announcement site….
    I would like to know if you have already encountered this problem?

    Technical support says that their developer is absent and/or that this feature is not operational at the moment! it’s incredible… they do have back-office access to the site + FTP access.

    I’ve already done a lot of work on the site, time passes… I paid a little over $100 and this “basic” function doesn’t work.

    Do you have any advice for me to resolve this problem?
    THANKS
    Richard

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Muhammad Ali Akbar

    (@alireyad)

    Hi,
    We checked it and got the issue. No worries, we are working to fix it.

    Thank you

    Plugin Support Muhammad Ali Akbar

    (@alireyad)

    Hi,
    We fixed the issue. Please, continue that ticket for pro features related issues.

    Thank you

    Thread Starter golfinder

    (@golfinder)

    Hello,

    Thank you for your intervention, the search by date range finally works.

    I discovered other problems with this module, here are some of them:

    1. Searching by price range doesn’t work either…
    2. YouTube video URLs are not accepted in ads… (although it is mentioned that YuTube and Vimeo URLs are accepted).
    3. I noticed that there is no button or link to “clean filters” in the “Filter” widget. This is very annoying because when you do a search and want to modify your search criteria, you have to deactivate all the filters one by one… this is not normal.

    Can you help me resolve these issues please?

    THANKS
    Richard

    Plugin Support Muhammad Ali Akbar

    (@alireyad)

    Hi,
    As your mentioned all three things exist and works as well. May be any conflict there. No worries, support team will check it.

    Thank you

    Thread Starter golfinder

    (@golfinder)

    Hello,

    Thank you for your intervention, the search by price now works, but not by price range.
    For example: I have ads for golf competitions with a price between €24 and €89.
    When I do a search by price range: €30 to €80, I have no results! this is not normal… is there a specific setting so that the search by price range works? or is there still a bug?
    Furthermore, I didn’t get the answer about the “clean filters” function which is missing from the widget, it’s very annoying… nor about the YouTube links which are not refused in the ads.


    THANKS
    Richard

    Plugin Support Muhammad Ali Akbar

    (@alireyad)

    Hi,
    Video and clear filter theme related issue. Will fix it in theme.

    We fixed price range issue in your site. No worries, will check price range issue again.

    Thank you

    Thread Starter golfinder

    (@golfinder)

    Hello,

    Thank you for your response and your video.


    But maybe I explained the problem badly.


    The filtering by price bracket still does not work fully, let me explain:

    1. For example, in your video between 00:39 / 02:43, it is very clear, when you do a search between 10 and 70, you have no results for announcements of competitions whose price is between 24 and 89€.
    2. In your video between 01:33 and 02:43 you do a new search with the range between 20 and 100€, indeed you have results, but because you “cover” the entire range 24 to 89€, it is not a meaningful test.
    3. If you do a search between 10 and 50€ (or 70 as in the beginning of your video), you do not have the results of competition announcements whose price is between 24 and 89€, this is not not normal, you must find all the ads whose price starts at €24.

    To summarize: if you do a search between 10 and 30€, you should have several results up to 30€ (all ads between 24 and 89€ for example) and this is not the case: 0 results

    Can you review this please?

    I understood that you were going to put a “clean filters” button or link in the theme widget, I thank you for that because it is essential when you do several searches, which is the goal of this website!

    Thank you for your efforts, I hope we will get there.

    THANKS
    Richard

    Plugin Support Muhammad Ali Akbar

    (@alireyad)

    Hi,
    Please, reply in corresponding ticket.

    Thank you

    Thread Starter golfinder

    (@golfinder)

    Hello,

    I don’t understand, I answered correctly in this ticket, besides, I only have one open ticket!

    Thank you,

    Richard

    Plugin Support Muhammad Ali Akbar

    (@alireyad)

    Hi,
    I asked to send reply where you got video. Corresponding ticket in our site.

    Thread Starter golfinder

    (@golfinder)

    Yes, I understood, but the link goes to the same place on your site, only the post number changes:

    https://ww.wp.xz.cn/support/topic/search-by-date-range-does-not-work/#post-17301146

    I’m sorry, but I only have one open ticket and I’ve always responded to messages in the same place:

    https://ww.wp.xz.cn/support/topic/search-by-date-range-does-not-work/#post-17301710

    If I need to respond to your messages on another ticket that I haven’t opened, let me know…

    THANKS,
    Richard

    Plugin Support Muhammad Ali Akbar

    (@alireyad)

    Hi,
    May be any mis-communication. You can create another ticket from here https://www.radiustheme.com/ticket-support/

    I asked because premium/commercial products support not allowed here.

    Thank you

Viewing 12 replies - 1 through 12 (of 12 total)

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