@geraldino @adput This is a known issue.
It is extremely hard to troubleshoot because other plugins can interfere with this feature and make it stop working. I have no way to know why it works when I use it on my websites, but does not work on other user’s websites.
I have this on my list of issues to fix.
Unfortunately, I only work on this plugin when I have spare time, and I am short on that right now so I’m not sure when I’ll be able to look into this.
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This reply was modified 6 years, 3 months ago by
alexmustin.
I have the same issue, so can’t use the plugin for now, but it’s heart-warming to know that someone (you, @alexmustin!) is working on this on his spare time. Much appreciated! Thanks!
Hi! I forget to let you all know that I actually managed to get this working by opening the page in incognito mode: some of my browser extensions or plugins must have caused the error. So thanks!
Hi @anttituomola – that’s great news!
Is there any chance this is also the cause of your issue, @geraldino or @adput ?
@alexmustin – switching to incognito worked for me as well, but that’s not practical. Here’s the difference in the VIEW SOURCE between the incognito and regular windows. The only difference I am seeing is that the regular window in Chrome browser is adding “hidden” to the input class…do you have that set up to do that somewhere?
INCOGNITO WINDOW:
<div class=”message”>
<div class=”form-field wcemessage_search_field”>
<input class=”wcemessage_search_field_input” type=”text” name=”wcemessage_search_completed” id=”wcemessage_search_completed” placeholder=”Search Custom Messages…” autocomplete=”off”>
<div class=”wcemessage_search_results” id=”wcemessage_completed_search_results”>
<div class=”wcemessage_search_results_wrap”>
<p>14625 – The Polished Professional Coaching Program</p>
<p>14592 – Tea Etiquette Certification</p>
<p>14589 – Your Manners Matter National Civility Program w/Teaching Tool Kit</p>
</div>
</div>
</div>
<div class=”button-container”></div>
<input class=”wcemessage_search_field_hidden” type=”hidden” name=”wcemessage_id_completed” id=”wcemessage_id_completed” value=””>
</div>
REGULAR WINDOW:
<div class=”message”>
<div class=”form-field wcemessage_search_field”>
<input class=”wcemessage_search_field_input” type=”text” name=”wcemessage_search_completed” id=”wcemessage_search_completed” placeholder=”Search Custom Messages…” autocomplete=”off”>
<div class=”wcemessage_search_results hidden” id=”wcemessage_completed_search_results”>
<div class=”wcemessage_search_results_wrap”>
<p>14592 – Tea Etiquette Certification</p>
<p>14589 – Your Manners Matter National Civility Program w/Teaching Tool Kit</p>
</div>
</div>
</div>
<div class=”button-container”></div>
<input class=”wcemessage_search_field_hidden” type=”hidden” name=”wcemessage_id_completed” id=”wcemessage_id_completed” value=””>
</div>
Hope that helps.
Karen
It’s not working for me either – what a pity.
This plugin is exactly what we need – if it worked 🙁
Going igconito would allow me to select the email for the product but the email does not send. 🙁
Hello guys, Hello Alex @alexmustin
I’m back with great news after having the same problem (custom email not appearing in search results). I tried in incognito window and it work. Then i deactivate every chrome extension 1 by one and find that our bug come from :
Loom for Chrome
So it looks it’s not a plugin compatibility issue, but a Loom chrome extension thing, if it can help for plugin update of this wonderful tool 🙂
I tested all process after loom extension deactivation and emails send perfectly.
Test on a Website with Astra / Woo / Catflows .. and many more woo plugins
Cheers 🙂
