Secureserver error

  • Resolved ktaylor310

    (@ktaylor310)


    2 years, 8 months ago

    I see that others are experiencing this same error but have not found the solution. My client has not been receiving his website forms recently with the error: p3nlsmtp19.shr.prod.phx3.secureserver.net : HOSTING RELAY : ESMTP No Grid/Plesk Relay Access Allowed From [ip address]

    I do my own hosting and the domain is through Namecheap, not GoDaddy.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • smakazmi15

    (@smakazmi15)

    2 years, 8 months ago

    Hi @ktaylor310,

    I hope you are doing well.

    It seems like the issue is with the Plesk server; You need to talk to Plesk support or follow this doc.

    Thanks and Regards,
    Support Team-WP Experts.

    Thread Starter ktaylor310

    (@ktaylor310)

    2 years, 8 months ago

    I don’t use plesk

    smakazmi15

    (@smakazmi15)

    2 years, 8 months ago

    Hi @ktaylor310,

    I hope you are doing well.

    The mentioned issues are related to hosting. You can switch to other email services that POST SMTP offers including, Brevo, Office365, Gmail, Mailgun, etc.

    For more information on setting up a new socket, you can visit our documentation page.

    Thanks and Regards,
    Support Team-WP Experts.

    Thread Starter ktaylor310

    (@ktaylor310)

    2 years, 8 months ago

    I do my own hosting through a Gridpane Developer panel plus Vultr or Digital Ocean. I have Post SMTP set up as part of my new build plugin bundle, so it is installed automatically on all of my websites. With over 100 sites using the plugin, why is this the only account that is having the issue? How could it be connected to hosting?

    smakazmi15

    (@smakazmi15)

    2 years, 8 months ago

    Hi @ktaylor310,

    I hope you are doing well.

    I hope you are doing well. Please create a ticket on our technical support channel so that we can connect you directly with our Technical team.

    Looking forward to getting your issue resolved.

    Thanks and regards,
    Support Team – WPExperts

    Thread Starter ktaylor310

    (@ktaylor310)

    2 years, 8 months ago

    For anyone else having this issue (I read many) during an SMTP plugin update, my email configuration was reset to default. That was the reason for the error. I assume the default settings are somehow associated with GoDaddy and/or Plesk and that is why you receive that very specific error message even if you don’t use GoDaddy or Plesk.

    Plugin Support M Haseeb

    (@haseeb0001)

    2 years, 7 months ago

    Thank you for the update. Please don’t hesitate to reach out if you require any assistance from us in the future. We’re here to support you whenever needed.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Secureserver error’ is closed to new replies.