Hi @manuarmand,
Trust you are doing well, and thank you for reaching out to us.
It looks like you started a malware scan from the Hub, which means you have a premium membership.
Please start a live chat with our team or submit a support ticket through the premium members’ support forum. This will allow us to review your case in detail and provide the assistance you need.
Please find more details in our documentation: https://wpmudev.com/docs/getting-started/getting-support/#support-options
Best Regards,
Nebu John
Thanks for your reply.
No I have a free account.
On the security part, I have a blue button “Start the analysis”. If I click, it starts something but stay at 0%
Hi @manuarmand,
Thanks for clarifying. Sorry to hear you are still having issues with running a malware scan.
Do you think it is possible to share the site URL? In case you don’t want to share it publicly, you can share to the following email [email protected] using this template to share the site URL:
Subject: "ATTN: WPMU DEV support - wp.org"
Message:Ticket
URL:Site URL
Could you please go to Tools > Scheduled Actions in your WP dashboard and let us know what you see as the status for the following hook:
defender/async_scan
ie pending, failed etc?
Could you also check under Tools > Site Health > Status to see if there are any “Status” listed?
A screenshot would be help us to get a better idea
If you could also share the Site Health info under Tools > Site Health > Info > Copy site info to clipboard it would be helpful too.
You can use Google Drive, Pastebin etc to share the site info and follow this doc on how to share the screenshot:
https://ww.wp.xz.cn/support/forum-user-guide/block-editor/#adding-screenshots
Regards,
Nithin
Hello @manuarmand,
I hope you’re doing great today!
We haven’t heard from you for a while, so we’ll be marking this thread as resolved for now. Please feel free to reopen it, in case you still need our assistance.
Best Regards,
Dmytro
