Send admin page Password reset email template

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gilbert Hernandez

    (@ghernkadence)

    2 years, 12 months ago

    Hello @cleanbdev

    This can happen if you use a different login form than the WooCommerce account login. Do you use a plugin to alter your login form?

    Thread Starter pubaooooo

    (@cleanbdev)

    2 years, 12 months ago

    Thank you for answer. I’m using a different login plugin than WooCommerce. Is that why?

    Thread Starter pubaooooo

    (@cleanbdev)

    2 years, 12 months ago

    However, the design is applied to the password reset email. When a member requests a password reset email in the login window, it will come out in the designed form. If you request password reset only on the admin page, it will look different. It seems that this is a different case.

    Plugin Support karlalevelup

    (@karlalevelup)

    2 years, 12 months ago

    Hi there!

    “If you request password reset only on the admin page, it will look different.”

    The email styles from the Kadence WooCommerce Email Designer will only take effect on core WooCommerce-related emails.

    When a customer themselves asks for a password reset, the function for it that will be run is the one coming from the WooCommerce plugin.

    The action for the password reset done from the admin page (which I assume is the one from another plugin) is not from WooCommerce. Thus, the styles are not the same.

    I hope this helps, and let us know if we can help you further.

    Regards,
    Karla

Viewing 4 replies - 1 through 4 (of 4 total)

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