Send button does not work

  • elemoving

    (@elemoving)


    4 years, 11 months ago

    Hello, I have several forms on my website and they have stopped working! the SEND button hangs and does not send the form. I have not made any changes in the configuration of the form except to update the version of wordpress to 5.7.2. I have tried sending a test plugin with wp Mail SMTP and it seems to work perfectly. I am lost, can anyone help me?

    • This topic was modified 4 years, 11 months ago by elemoving.

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Viewing 7 replies - 1 through 7 (of 7 total)
  • saliw

    (@saliw)

    4 years, 11 months ago

    Same issue for me. Can send via outlook to the configured address (in the contact form) and works fine, but messages sent from Contact Form not received.

    rebekahxd

    (@rebekahxd)

    4 years, 11 months ago

    Do you have recaptcha integration enabled? I have the same issue only when recaptcha is integrated.

    saliw

    (@saliw)

    4 years, 11 months ago

    I saw your post and deactivated recapatcha and tried again, but nothing. I was also running 7.4 PHP and downgraded to 7.3, just to see whether this would make any difference. Disabled Honeypot too. Send looks successful, but never arrives.

    saliw

    (@saliw)

    4 years, 11 months ago

    I have set up my email from PHP to SMTP – apparently my server IP was being blocked – and this has cured the problem for me.

    Thread Starter elemoving

    (@elemoving)

    4 years, 11 months ago

    Thank @saliw but I already have smtp activated.
    Yes, @rebekahxd I have tried to disable recaptcha but the problem persists…

    Thread Starter elemoving

    (@elemoving)

    4 years, 11 months ago

    the problem is a 500 error in the API

    Erik

    (@codekraft)

    4 years, 11 months ago

    hi @elemoving

    checked and the contact form api works… https://yourwebsiteaddress/wp-json/contact-form-7/v1

    seems some plugin or theme function is creating troubles while sending emails. can you test the wp_mail functionality? you can make a short check using your smtp plugin or if you want something deeper check my gist that prints errors into debug.log (if enabled)

    • This reply was modified 4 years, 11 months ago by Erik.
Viewing 7 replies - 1 through 7 (of 7 total)

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