Send link button does nothing

  • Resolved axip38

    (@axip38)


    6 years, 3 months ago

    Hi,

    I set up the plugin, everything was working fine with the set up, but when clicking the “Send link” button a loading icon appears and spins below the button, but nothing happens.
    – When writing no email address, I don’t see any “Required fields-error” message
    – I tried to create another download, but nothing happens neither
    – I’ve tried to deactivate any similar plugin and remove-reinstall this plugin.

    Hope you can help me.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author mkscripts

    (@mkscripts)

    6 years, 3 months ago

    Hi,

    There are some javascript errors present on your site. You can see this when you inspect the elements in your browser (right mouse-> inspect elements). This seems to be related to the Autoptimize plugin. Try to resolve these errors or disable this plugin to see if this resolves your problem.

    Please let us know if it has been resolved and if you have any more questions, feel free to ask.

    Best regards,
    Team Download After Email

    Optimizing Matters

    (@optimizingmatters)

    6 years, 3 months ago

    pro-tip; you can disable Autoptimize on a per-request basis by adding ?ao_noptimize=1 to the URL.

    if the problem is not there at that point, some autoptimize (re-)configuration might be needed to fix this. there are troubleshooting tips and info on how to exclude in the AO FAQ.

    hope this helps debugging,
    frank (ao dev)

    Plugin Author mkscripts

    (@mkscripts)

    6 years, 3 months ago

    @optimizingmatters

    Thanks for your reaction. It seems that these errors have been resolved.

    @axip38

    The reason why your ajax requests don’t work is probably due to the following javascript syntax error: Uncaught Error: Syntax error, unrecognized expression: [href=#]

    The file involved is: main.js?ver=3.7.1:2167 (Avada Theme)

    You can find the same problem (and solution) here:
    https://briancjc.com/ajax-grid-post-avada-theme-not-displaying/

    Our advice is to contact the author of your theme. Please let us know if it has been resolved and if you have any more questions, feel free to ask.

    Kind regards,
    Team Download After Email

Viewing 3 replies - 1 through 3 (of 3 total)

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