Send only Email without attachments

  • Resolved mw815371

    (@mw815371)


    1 year, 10 months ago

    Hi,

    I allow customers to upload files with a support ticket. The uploaded files are sent with the ticket confirmation email back to the customer. Is there an option to prevent uploaded files to be attached to emails sent by the plugin?

    Thanks for your help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • miliighe

    (@miliighe)

    1 year, 10 months ago

    Hello there,

    Thanks for contacting us. I hope you are doing well.

    You can choose the nature of attachment sent with email notification, please go to Support > Email Notifications > General > Attachments in notifications > Select “File Links” > Save the changes.

    I hope this will help you. Please feel free to get back to us if you need any other assistance.

    Thank you.

    Thread Starter mw815371

    (@mw815371)

    1 year, 10 months ago

    Must have been blind, didn’t recognize that setting.

    Thanks a lot for your help!

Viewing 2 replies - 1 through 2 (of 2 total)

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