“Send quote” not working

  • Resolved Aldo

    (@ab_lu)


    7 years, 4 months ago

    Hello

    Thanks a lot for the plugin!

    We have an issue. When clicking the “Send quote” button.
    Nothing happens.

    But the console returns this error:

    jquery.js?ver=1.12.4:4 POST https://testsite.com/wp/wp-admin/admin-ajax.php 500
    send @ jquery.js?ver=1.12.4:4
    ajax @ jquery.js?ver=1.12.4:4
    n.(anonymous function) @ jquery.js?ver=1.12.4:4
    (anonymous) @ qwc-admin.js?ver=1.2:25
    dispatch @ jquery.js?ver=1.12.4:3
    r.handle @ jquery.js?ver=1.12.4:3

    Any idea?

    Thanks
    Aldo

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author pinal.shah

    (@pinalshah)

    7 years, 4 months ago

    Hi Aldo,

    Can you please let me know some more details so I can help fix the issue?

    1. WordPress version
    2. WooCommerce version
    3. Active theme.

    Also, can you please check if the issue is replicated with only WooCommerce and the Quotes plugin active with a default WordPress theme like Storefront?

    If not, then the issue is being caused due to a theme or plugin conflict.

    Please try activating one plugin at a time to find the conflicting plugin.

    Please let me know the results of the tests so I can help you further.

    Thanks,
    Pinal

    Thread Starter Aldo

    (@ab_lu)

    7 years, 4 months ago

    Hi Pinal

    Thanks for getting back.

    1. WP Version: 5.0.3
    2. WC Version: 3.5.3
    3. Theme: Default Twenty Nineteen Version 1.2

    I deactivated all the plugins, having only WC and the Quotes plugin activated and the issue still persists.

    Thanks
    Aldo

    Plugin Author pinal.shah

    (@pinalshah)

    7 years, 4 months ago

    Hi Aldo,

    I tried replicating the issue with the plugin and theme versions you mentioned above. However, I was unable to replicate the issue.

    I need to access the site to debug and help fix the issue. Can you please drop me an email on pinalj1612 at gmail dot com with WordPress admin access and FTP access to the test/staging site so I can look into the issue and help fix it.

    Thanks,
    Pinal

    Plugin Author pinal.shah

    (@pinalshah)

    7 years, 3 months ago

    Hi Aldo,

    The fix that I’ve applied on your site will be included in the next update to the plugin. Closing this thread.

    Pinal

    svsanchez

    (@svsanchez)

    7 years ago

    Hello, I am reopening this thread as I’m also having an issue with the SEND QUOTE button: the customer never receives the quote.

    I’m using:

    1. WP version 5.1.1
    2. WC version 3.5.7
    3. Theme: Divi

    I tried deactivating other plugins and using the default theme with no luck.

    Plugin Author pinal.shah

    (@pinalshah)

    7 years ago

    Hi @svsanchez,

    I need access to the site to look into the issue. Can you please drop me an email on pinalj1612 at gmail dot com with WordPress admin access and FTP access to the test/staging site so I can look into the issue and help fix it.

    Thanks,
    Pinal

    svsanchez

    (@svsanchez)

    7 years ago

    Hello Pinal, mail has been sent. Hope you can take a look at it soon!

Viewing 7 replies - 1 through 7 (of 7 total)

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