Sendgrid test email does not work

  • Resolved yourspecialtrip

    (@yourspecialtrip)


    3 years, 1 month ago

    Hi,

    I tried to integrate Sendgrid but there is still an error message:

    Versions: WordPress 6.2

    WordPress MS: no

    PHP: 7.4.33

    WP Mail SMTP: 3.8.0

    Params: Mailer: sendgrid, constants: no, API Key: yes

    Debug: E-Mail Quelle WP Mail SMTP, Mailer: Sendgrid

    The from address does not match a verified sender identity. Mail cannot be sent until this error is resolved.

    Force e-mail address is clicked.

    What else can I try?

    Best regards

    Sabine

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Dake

    (@dakeg)

    3 years, 1 month ago

    Hi @yourspecialtrip

    Thanks for reaching out and we’re sorry to hear that you are experiencing issues with the Sendgrid mailer.

    “The from address does not match a verified sender identity. Mail cannot be sent until this error is resolved.”

    Just to confirm, did you follow each step mentioned in our Sendgrid setup documentation?

    Also, is your From Email address using the domain you verified on Sendgrid? Please ensure there are no typos in the verified domain and your From email address domain, they need to be exactly the same for it to be properly authenticated.

    Thread Starter yourspecialtrip

    (@yourspecialtrip)

    3 years, 1 month ago

    Dear Dake,

    thanks for your quick reply.

    I did follow all the steps mentioned in the documentation and controlled it once more at the moment. Also my Email is everywhere the same.

    In Sendgrid there are all green lights.

    I also asked my provider if all ports are open. They are.

    Is there anything else I can do?

    Thread Starter yourspecialtrip

    (@yourspecialtrip)

    3 years, 1 month ago

    There was a wrong DNS entry, now it worked!

    Plugin Support Dake

    (@dakeg)

    3 years, 1 month ago

    Hi @yourspecialtrip

    We’re glad to hear that you were able to confirm and resolve the issue 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

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