Hi @duylsbos,
Thank you for getting in touch with us!
To determine what is causing the problem. Please let me know your thoughts on the following points
1) Please check and confirm the steps mentioned in this document.
2) Then check if you are receiving the test email or not.
3) If the test email is received, can you please tell us what happened when you published your last post?
On the Report screen, do you see any reports with the status ‘In Queue’?
If yes, you can click on the Send link and see if the emails are being sent out or not.
Upon completion, please check your spam folder or inbox if you haven’t received the email.
Please verify the mentioned points and let us know your input.
Happy to help!
Answering the steps by number:
1) I use your plugin for almost 4 years so no need to make new template
2) The testmail or also the confirming mail after sending the weekly newsletter I don not receive anymore for a few years
3) I send you screenshots of what I see, since end of August it is not working well
4) Every week I have a completely new post
Hope you can help me solve this problem, because it worries me a lot!
Hello @duylsbos,
Thanks for sharing the test result with us.I will need some more information to understand the issue and your inquiry.
We have a private support channel here. Could you please reach out to us there? Further communication will continue there.
Please mention this thread URL while contacting us.
Let us know if you have any further queries.
Happy to support you!
Hello @duylsbos,
Hope you’re doing well.
Your inquiry has been resolved on our private support channel.
Hence, I am closing this thread for now. Feel free to reopen it in case if you are still having the issue with the latest version of the plugin.
If you have any other queries, you can open a new thread from here. We will be happy to assist you further.
Thank you.
Stay safe & healthy
