Sending emails doesn’t work

  • Resolved ednsk

    (@ednsk)


    7 months, 3 weeks ago

    Hello!

    When i create a mass email template and click the next button and go to the sending page, mailpoet crashes with an error:

    The application Unknown application/component encountered an error
    Please report the following error to MailPoet support

    TypeError: Cannot read properties of null (reading 'displayName') 
    File name: No fileName reported 
    Stack trace: TypeError: Cannot read properties of null (reading 'displayName')
        at r (/wp-content/plugins/mailpoet/assets/dist/js/commons.js?ver=5.16.1:9:516100)
        at /wp-content/plugins/mailpoet/assets/dist/js/commons.js?ver=5.16.1:9:516764
        at /wp-content/plugins/mailpoet/assets/dist/js/commons.js?ver=5.16.1:9:2239580
        at x (/wp-content/plugins/mailpoet/assets/dist/js/commons.js?ver=5.16.1:9:2238611)
        at x (/wp-content/plugins/mailpoet/assets/dist/js/commons.js?ver=5.16.1:9:2239000)
        at Object.B [as map] (/wp-content/plugins/mailpoet/assets/dist/js/commons.js?ver=5.16.1:9:2239546)
        at a.render (/wp-content/plugins/mailpoet/assets/dist/js/commons.js?ver=5.16.1:9:516736)
        at Ws (/wp-content/plugins/mailpoet/assets/dist/js/commons.js?ver=5.16.1:9:2134794)
        at Ls (/wp-content/plugins/mailpoet/assets/dist/js/commons.js?ver=5.16.1:9:2134593)
        at yc (/wp-content/plugins/mailpoet/assets/dist/js/commons.js?ver=5.16.1:9:2177620)

    What does this error mean?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    7 months, 3 weeks ago

    Hello there, @ednsk ,

    Thank you for reaching out to us and letting us know the error you’re seeing.

    Can you kindly re-install the MailPoet plugin by following this guide: https://kb.mailpoet.com/article/258-re-installing-updating-the-plugin-via-ftp

    Once you’ve re-installed the plugin, kindly test again. You should not lose any information from the plugin but it’s important you have a backup of your database just incase.

    Let us know if this works for you.

    Thread Starter ednsk

    (@ednsk)

    7 months, 3 weeks ago

    @geraltrivia

    I did this but the error still appears

    • This reply was modified 7 months, 3 weeks ago by ednsk.
    Plugin Author Bruna a11n

    (@bruberries)

    7 months, 2 weeks ago

    This error you mentioned can happen when a sender configuration is missing or invalid. For example, this can happen if your “From” email address or sender name isn’t properly configured.

    Can you please check your sender settings?

    1. Go to MailPoet > Settings > Basics
    2. Verify that “Default sender” has both a name and valid email address
    3. Make sure the email address is authorized (if using MailPoet Sending Service)
    4. Also confirm that the FROM name and email address set for the newsletter you’re trying to send are valid and the address has been authorized.

    Let us know if it works!

    Plugin Support Ojoma a11n

    (@geraltrivia)

    5 months ago

    Hello there @ednsk ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

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