Sending emails failed – pls help

  • Resolved saskiaherm

    (@saskiaherm)


    1 year, 1 month ago

    Yesterday, I prepared my first email campaign with Fluent, scheduled to be sent automatically at 2:00 AM to 1,890 recipients. Although the campaign had been archived, the open rate was 0% this morning, and I did not receive the email myself (as one of the recipients). I then duplicated the campaign and resent the email immediately, which resulted in an error message from my provider: “Email disabled due to suspicious activity.” What am I doing wrong, and how can I successfully send the emails?

    Any help will be greatly appreciated.

    Thanks a lot in advance.

    Saskia Hermans

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Md. Ashikur Rahman – WPManageNinja

    (@ashiik)

    1 year, 1 month ago

    Hello @saskiaherm,

    I hope you are doing well today! We apologize for the delay in getting back to you.

    Thank you for reaching out to FluentCRM support. The error message “Email disabled due to suspicious activity” typically indicates that your email provider has flagged your sending activity as potentially suspicious. This could occur due to exceeding sending limits, sending a high volume of emails in a short time, or other unusual patterns that trigger their security filters.

    We recommend reviewing your email provider’s sending guidelines to ensure your campaigns align with their policies. Also, consider reaching out to their support to understand exactly why your account was flagged and how to avoid it in the future.

    Regarding the issue with your campaign, please note that FluentCRM relies on cron jobs for timely processing. While you can still send emails without setting up a server cron, it’s important that your WordPress site and email configurations (like FluentSMTP) are correctly set. If you’re unsure, your hosting provider may help ensure cron jobs are working as expected.

    Lastly, I noticed there’s an open support ticket for this issue, and one of our agents has already responded with potential causes and next steps. Please feel free to follow up directly through the ticket—we’re eager to assist you further and get this resolved.

    Thanks for your understanding!
    Kind Regards,
    Ashik

Viewing 1 replies (of 1 total)

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