Sending Events via Conversion API

Resolved sklerotraficon
(@sklerotraficon)

4 years, 6 months ago

Hello PixelYourSite,

for the use of the Facebook Conversion API, in the PixelYourSite Plugin settings, I enabled “Conversion API”, added the facebook Pixel ID, Conversion API Key (disabled “Use Ajax when conversion API is enabled…”).

I also added an Event “Page Visit” with URL match.

The event is triggered, but I would expect it to be a Conversion API server Event. Instead, the Event shows up in Facebook Event Manager as a Browser Event.

Is this correct behavior ?

How can I achieve the event to be sent as a Server event via Conversion API.

Thanks for a hint,

Sklerotraficon

Viewing 11 replies - 1 through 11 (of 11 total)

Plugin Author PixelYourSite
(@pixelyoursite)

4 years, 6 months ago

Maybe this video can help, it explains why some events appear to fire only browser: https://www.youtube.com/watch?v=UoVZYwPe08A

And you can always test your events, as shown here: https://www.youtube.com/watch?v=QqAIO1ONc0I

Thread Starter sklerotraficon
(@sklerotraficon)

4 years, 6 months ago

Thank you for your support links,

I checked the “Test Events” section with the test code for server events, and the event does not show up here, but as a browser event (showing no Eventid, which is also a bit strange, isn’t it?).

Is there anything more I can try ?

Thanks again for Info

Plugin Author PixelYourSite
(@pixelyoursite)

4 years, 6 months ago

Are you sure this event is fired using our plugin only?
Thread Starter sklerotraficon
(@sklerotraficon)

4 years, 6 months ago
Since I added the specific event in th PixelYourSitePlugin Settings, I’m pretty sure, that it comes from there.

The only plugin I have enabled, that has some relation to the facebook pixel is the “Complianz” plugin, where the javascript script for the facebook pixel is added in the script center for the GDPR cookie consent banner. It basically blocks sending data to facebook via the Facebook pixel, if the user does not consent.
I don’t see, that this is causing the problem, since the event is actually tracked, but just not as a server event.

Thanks a lot again for your support!
- This reply was modified 4 years, 6 months ago by sklerotraficon.
Plugin Author PixelYourSite
(@pixelyoursite)

4 years, 6 months ago

Try to test with that plugin disabled, please.
Thread Starter sklerotraficon
(@sklerotraficon)

4 years, 6 months ago
Tested with the Complianz Plugin disabled:

Same result, the event shows up as Browser Event (and not as a server event) without an EventId.

I’m very grateful for your support!
- This reply was modified 4 years, 6 months ago by sklerotraficon.
Plugin Author PixelYourSite
(@pixelyoursite)

4 years, 6 months ago

Can you share the URL here?

Thread Starter sklerotraficon
(@sklerotraficon)

4 years, 6 months ago

Do you have another channel to share the url? If not I will post it here…

Plugin Author PixelYourSite
(@pixelyoursite)

4 years, 6 months ago

You can use our contact page: https://www.pixelyoursite.com/contact
Thread Starter sklerotraficon
(@sklerotraficon)

4 years, 6 months ago
OK, Contact form submitted with reference to this thread.
- This reply was modified 4 years, 6 months ago by sklerotraficon.
Thread Starter sklerotraficon
(@sklerotraficon)

4 years, 6 months ago
I just readded the test_event_code in the PixelYourSite Facebook settings.
- This reply was modified 4 years, 6 months ago by sklerotraficon.

Viewing 11 replies - 1 through 11 (of 11 total)

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