Hi there @preymann,
Thanks for reaching out!
Can you please send us a screenshot of the MailPoet > Help > System Status page? Please ensure to capture the whole page or make several screenshots.
I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.
Also, which sending method do you use? Is your form correctly linked to the same list as your Welcome email?
Reference: https://kb.mailpoet.com/article/360-troubleshooting-welcome-emails
Looking forward to hearing back from you!
Hi Elvira,
screenshoot here:
https://snipboard.io/65Ejfh.jpg
Sending method: tried every method, at this time it is mailpoets script.
Yes the user joined the correct list.
At the welcome mail stauts I can see 3 Mails waiting:
https://snipboard.io/tjNhqg.jpg
Thanks!
Patrick
Hi there Patrick,
Thank you for sending these details.
Sending method: tried every method, at this time it is mailpoets script.
Yes the user joined the correct list.
Okay. Are you using MailPoet Sending Service or a Third-Party Sending Service? Also:
– Do you have Sign Up Confirmation enabled?
– What’s the status of the subscribers in the list that this Welcome Email is set to send to (e.g. Unconfirmed, Subscribed)?
– Have your subscribers been imported or have they subscribed via a MailPoet subscription form?
– Have you changed your subscribers’ status by editing them in batches?
Hi there,
I’m using MailPoet Sending Service.
– Sign Up Confirmation is enabled
– status is Subscribed
– My list is imported from klicktipp (german newsletter provider)
– no batches
Hi there.,
Thank you for the details. I believe this is the cause of the issue:
– My list is imported from klicktipp (german newsletter provider)
Welcome Emails aren’t sent to imported subscribers as outlined in our Troubleshooting Welcome Emails page.
Hi there @preymann,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
