Sending reset link doesn´t work

  • Resolved gudnyei

    (@gudnyei)


    3 years, 8 months ago

    Hello!

    I am trying to help the users of the webpage hateigskirkja.is to get into their account after having forgotten their passwords but it can´t and the message is: “Your site may not be correctly configured to send emails”.
    How can I fix this?

    Regards, Guðný

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Darshana

    (@darshanaw)

    3 years, 7 months ago

    Hi @gudnyei,

    Thanks for reaching out!

    When you send a test email from WP Mail SMTP > Tools area, you should be able to see the full error. Here’s a screenshot of the option to get a full error log. This will provide you with an idea of what might be going on.

    Then, get in touch with your email support/hosting provider with the full error log, and they should be able to assist you further.

    Thanks!

    • This reply was modified 3 years, 7 months ago by Darshana.
    Thread Starter gudnyei

    (@gudnyei)

    3 years, 6 months ago

    Hello! I have a bigger problem now, I can not log in to the dashboard at all.
    There has been a critical error on this website is the message I get. What can I do? Greetings, Guðný

    Plugin Support Darshana

    (@darshanaw)

    3 years, 6 months ago

    Hi @gudnyei,

    Please enable the WordPress debug log by following this guide.

    Then, when you try logging into your WordPress backend, it will create a debug log. You should be able to locate the debug.log file under the “/wp-content/” folder.

    This should help you to troubleshoot the issue. You may also report it to the hosting support, and they should be able to recover your site.

    I hope this helps. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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