SEO

  • Resolved OptiMonk Popup Creators

    (@optimonk)


    8 years ago

    Hello,

    We are trying to decide on a new helpdesk.

    1. Does your plugin work with Yoast – all the seo features work?
    2. Can you import from Zendesk?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    8 years ago

    Hello:

    We use Yoast on our own site so we know it works. But we don’t allow our tickets to be sent to the google index (tickets are private).

    Yes, we can import from zendesk. Here’s a link to the importer: https://getawesomesupport.com/addons/awesome-support-importer/

    Thanks.

    Thread Starter OptiMonk Popup Creators

    (@optimonk)

    8 years ago

    Hi, Thanks for the info

    Our primary concern is that for SEO Zendesk is giving us virtually no traffic. We have a support section where we have common public question and answers that we have crafted carefully and would really like to get this content the visibility it deserves.

    Is this possible with your plugin?

    Just to confirm, your solution / plugin is NOT some external third party SaaS service? For seo purposes we need this on our own server.

    Plugin Author awesomesupport

    (@awesomesupport)

    8 years ago

    Hi:

    No, we’re not a SAAS service. Plugins all run on your server.

    By default, TICKETS are private. You can make them public with our PUBLIC TICKETS premium add-on. But, even so, we don’t do anything special around SEO. In fact, we’ve never heard of anyone trying to SEO optimize support tickets. Maybe you need an FAQ / Knowledgebase instead? You can use our DOCUMENTATION or FAQ add-ons which are both based on standard WP Custom Post Types that YOAST understands.

    Thanks.

    Plugin Author awesomesupport

    (@awesomesupport)

    7 years, 12 months ago

    Hi:

    Its been a few days since we last heard from you so we’re assuming this issue is resolved. As such, we’ll mark this thread resolved.

    Thank you for using Awesome Support!

Viewing 4 replies - 1 through 4 (of 4 total)

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