Separate FAQ page

  • Resolved Abiodun

    (@ajaabi14)


    4 months, 3 weeks ago

    I installed the plugin because it promised combined chat support and FAQs.

    But, to the best of my understanding so far, the FAQ is for within chatway alone.

    I therefore wish to know if/how I can have the FAQs listed on separate page like the regular FAQ plugins do. Is this possible?
    Thank you

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Patrick

    (@patrick2623)

    4 months, 3 weeks ago

    Hey @ajaabi14

    Thanks for reaching out. Can you please try selecting “New Tab” here. This option will be found from your Widget Settings -> Widget Customization -> Frequently Asked Questions. Here’s the image:

    [Settings to display FAQ’s on a separate page]

    Please let me know how it goes.

    Best,
    Patrick

    Thread Starter Abiodun

    (@ajaabi14)

    4 months, 3 weeks ago

    Thank you for the prompt response.

    I saw this and also noticed that this would be a tab on your chatway interface for customers.

    However, what I was looking for was, something like a shortcode that can be added to a page to display FAQs. Maybe, even, by categories, etc
    To get, something like, lagosarenaguide.com/faq where FAQ is a page for FAQs

    Hope this is clear now? Is this possible?

    Thanks once again

    Plugin Support Patrick

    (@patrick2623)

    4 months, 3 weeks ago

    Hey @ajaabi14

    Just to confirm once as the lagosarenaguide.com/faq is giving us an 404 error. Do you mean that you want a section just to display FAQ’s (via shortcode or other ways) without the live chat part? Chatway is primarily a live chat app and displaying just the FAQ’s without the live chat isn’t possible at the moment.

    Best,
    Patrick

Viewing 3 replies - 1 through 3 (of 3 total)

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