Server down? Unknown error

  • vickilh2

    (@vickilh2)


    7 years, 4 months ago

    We are getting this sort of error across the website:
    ——
    *** QuickLaTeX cannot compile formula:
    G_2

    *** Error message:
    Unknown error
    ——-

    Is your latex server down?? Thanks, Vicki

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter vickilh2

    (@vickilh2)

    7 years, 4 months ago

    The code for the error above was: $G_2$. It’s always worked before tonight. Site url is: https://sites.duke.edu/scshgap/

    Thread Starter vickilh2

    (@vickilh2)

    7 years, 4 months ago

    …If not resolved soon, I’ll need to de-activate the plugin to get rid of the big error notices on the pages. If you see the $G_2$ code instead of the big error notices, it means that I de-activated plugin. Thanks.

    Plugin Author advanpix

    (@advanpix)

    7 years, 4 months ago

    QuickLaTeX server is up and working fine. In general, our uptime is ~100%. So that any issues are usually related to other reasons.

    Have you updated plugin to the newest version (please do)?
    Do you set “Cache images locally” to ON?

    Thread Starter vickilh2

    (@vickilh2)

    7 years, 4 months ago

    The ‘Cache images locally’ is ON. We are at 3.8.5. We are on a university multisite WordPress, so I have asked them to update to 3.8.6.

    Will let you know if that fixes it. — Why would this suddenly start happening? They are running WordPress 4.9.9 — perhaps it was recently updated.

    Thanks! Vicki

    Plugin Author advanpix

    (@advanpix)

    7 years, 4 months ago

    Any news on this issue? Do you still see it after update to new version?

Viewing 5 replies - 1 through 5 (of 5 total)

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