• Resolved kedves

    (@kedves)


    Hi there,

    I urgently need help with my website. I’ve been looking for the problem for ages but haven’t been able to find it, so I hope someone here can help me.
    My problem is this: whenever I edit a page created with Elementor and then try to save it, I get a 500 error message and the page is not saved. I also find it strange that every single text element I click on in the editor is slightly grayed out during further editing. I can edit the content, but it is not updated and displayed. I then experimented a little and found that I can save the page when there is no content on it. As soon as I add a grid layout, an image, or text, I get the 500 error again. What I also noticed when looking at the console output were the following error messages:

    TypeError: Cannot read properties of null (reading 'parentElement')
    at ToggleIcon.apply (checklist.min.js?ver=3.32.4:3:47938)
    at ToggleIcon.run (web-cli.min.js?ver=3.32.4:3:147151)
    at Commands.runInstance (web-cli.min.js?ver=3.32.4:3:27842)
    at Commands.run (web-cli.min.js?ver=3.32.4:3:27684)
    at checklist.min.js?ver=3.32.4:3:50264
    at checklist.min.js?ver=3.32.4:3:34117
    at Generator.<anonymous> (checklist.min.js?ver=3.32.4:3:3766)
    at Generator.next (checklist.min.js?ver=3.32.4:3:48428)
    at asyncGeneratorStep (checklist.min.js?ver=3.32.4:3:39506)
    at _next (checklist.min.js?ver=3.32.4:3:39738)


    Failed to load resource: the server responded with a status of 500 ()


    web-cli.min.js?ver=3.32.4:3
    Object
    error @ web-cli.min.js?ver=3.32.4:3


    web-cli.min.js?ver=3.32.4:3 Document already in save progress


    I have already checked the following points in my installation:

    • I set the memory_limit to 512M and the max_execution_time to 280 in my server settings (these were saved correctly, I checked).
    • I updated Elementor to the latest version (3.32.4) and tried countless older versions before that.
    • I deactivated all other plugins except Elementor.
    • I deleted Elementor and reinstalled it.
    • I switched to a standard theme.
    • I tried to save the page as a template (saving is not possible here either).
    • I activated debug mode ( define(‘WP_DEBUG_LOG’, true) ), but there were no error messages here.
    • I deleted all caches (browser, WordPress, Elementor)
    • I deactivated the autosave functionality using the following code:
    add_action( 'admin_init', 'disable_autosave' ); 
    function disable_autosave() {
    wp_deregister_script( 'autosave' );
    }

    Unfortunately, none of these measures solved the original problem. Could you help me out?

    Best wishes and thanks in advance

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Milos

    (@miloss84)

    Hello there,

    Thank you for being so patient. I am Milos from the Elementor Technical Customer Experience team. I’d be happy to assist you in this case.

    This is happening because your memory limit has been reached. To fix this, try the following methods.

    • When there are too many revisions stored, the hosting memory may become exhausted, which can lead to this error. You can use the available plugins to resolve this issue. For example, WP Sweep . To use this plugin, watch https://www.youtube.com/watch?v=xt4U4e8NSIQ
    • If the issue still occurs after increasing the memory, divide your work into a few templates and paste them into another page.

    I am looking forward to hearing back from you soon.

    Kind regards,

    Thread Starter kedves

    (@kedves)

    Hi,

    Thanks for your answer and please excuse me, I forgot to mention this in my list: I have already deleted the revisions and referenced transactions with the help of a plugin, but without success.

    Unfortunately, I am also unable to save templates, as I get a 500 error there as well. Even if I want to edit a new page with Elementor, I cannot save it as soon as the page contains at least one element. It doesn’t matter whether it’s just a grid layout or just an image, for example.

    • This reply was modified 6 months, 2 weeks ago by kedves.
    Plugin Support Rica

    (@ricav)

    Hi @kedves,

    Could you please provide us with the website URL so we can do further investigation?

    Looking forward to your reply.

    Kind regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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