Server Error 500 when activating theme

  • Resolved franhaselden

    (@franhaselden)


    13 years ago

    Just trying to install a theme.

    Theme is Sight by WP Shower, but I have tried some other well known themes too (Starkers included) and have the same problem.

    When I activate the theme, I get a server error 500 and am then locked out of the WP dashboard. I can remove the theme from the server and all is well again.

    Have searched through the forums and tried the following suggestions:

    1. Change permissions to 775
    2. Change permissions to 777
    3. Upload the theme as a zip file through WP rather than direct to server
    4. Clear cache after error

    None have worked so far, any solutions?

Viewing 14 replies - 1 through 14 (of 14 total)
  • Aditya Pandey

    (@callingmedic911)

    13 years ago

    Did you tried looking into server’s log?

    esmi

    (@esmi)

    13 years ago

    What happens if you try http://ww.wp.xz.cn/extend/themes/responsive

    Thread Starter franhaselden

    (@franhaselden)

    13 years ago

    I am not sure where the error log is, I can’t find it anywhere on the server 🙁 I have looked up online where it should be but there is nothing except my public_html folder, wordpress folder, and then all the WordPress files. No log to be found.

    Yes that responsive theme still gives an error.

    Aditya Pandey

    (@callingmedic911)

    13 years ago

    I recommend you to contact your hosting provider about this issue.

    Thread Starter franhaselden

    (@franhaselden)

    13 years ago

    I have done, they say they cannot see a problem at their end.

    Aditya Pandey

    (@callingmedic911)

    13 years ago

    Ask them to let you see the server log.

    esmi

    (@esmi)

    13 years ago

    Actually, what you need to see is the site’s error log.

    Aditya Pandey

    (@callingmedic911)

    13 years ago

    Yeah yeah.. 😀

    Thread Starter franhaselden

    (@franhaselden)

    13 years ago

    OK, well they have allowed me to access the error logs, since doing so, I am now getting this when activating Sight theme:

    Fatal error: Call to undefined function add_theme_support() in /mnt/vol2/home/t/h/thecre5/public_html/wordpress/wp-content/themes/sight/functions.php on line 5

    As this is a private theme, and could not be perfect (the creators aren’t really active any more) I tried installing Responsive and got the same error:

    Fatal error: Call to undefined function add_theme_support() in /mnt/vol2/home/t/h/thecre5/public_html/wordpress/wp-content/themes/responsive/includes/tha-theme-hooks.php on line 39

    This is the link to the live site, if this helps:
    http://www.the-creative-collective.co.uk/wordpress/

    esmi

    (@esmi)

    13 years ago

    That looks to me as if you are not using WordPress 3.5.1 but a significantly older version of WordPress. You need to check what version of WordPress you are actually running.

    Aditya Pandey

    (@callingmedic911)

    13 years ago

    Did you edited something in core of WordPress?

    Thread Starter franhaselden

    (@franhaselden)

    13 years ago

    I haven’t changed the core. WordPress was installed using a script given by PowerPanel who install it for me. On the dashboard it says:

    You are using WordPress 3.5.1.

    I’ll have a go at downloading and installing it myself.

    Aditya Pandey

    (@callingmedic911)

    13 years ago

    Re-install and see if it is fixed.

    Thread Starter franhaselden

    (@franhaselden)

    13 years ago

    Thanks, downloaded it myself and it works. Thanks for your help guys!

Viewing 14 replies - 1 through 14 (of 14 total)

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