Server error (5xx)
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Hello, we are all of a sudden getting Server error (5xx) via our Google Search Console. Do you know why this is happening? And is there a solution to fix this? We are currently using Brilliant Web-to-Lead for Salesforce Version 2.7.3.2, and WordPress 4.9.9 running Avada theme. There are several pages that come up with this error and it happened over a couple of days.
Would you advise to upgrade our version of WordPress? We are hesitant, as there is still some buzz out there about not doing it with all the bugs. Thank you.
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Here is a sample page to the path of the error: /wp-content/plugins/salesforce-wordpress-to-lead/trunk/lib/salesforce_widget.class.php
Did you recently change your PHP version?
Hi Nick, No, not that we are aware of. Unless the hosting company did it without letting us know.
I’d need to see the actual errors from your PHP error log to assist further.
What is the best way to send you the errors?
Post them here. Feel to remove any paths specific to your server.
Let me know if this works. I am only pasting in the error messages relating to Salesforce for the past several months:
[03-Nov-2018 12:40:02 UTC] Salesforce: No message set.
[08-Nov-2018 11:20:28 UTC] Salesforce: No message set.
[14-Nov-2018 18:23:08 UTC] Salesforce: No message set.
[15-Nov-2018 05:58:06 UTC] Salesforce: No message set.
[19-Nov-2018 15:12:20 UTC] Salesforce: No message set.
[24-Nov-2018 22:32:11 UTC] Salesforce: No message set.
[03-Dec-2018 06:18:41 UTC] Salesforce: No message set.
[04-Dec-2018 02:22:02 UTC] Salesforce: No message set.
[05-Dec-2018 02:25:37 UTC] Salesforce: No message set.
[11-Dec-2018 14:29:59 UTC] Salesforce: No message set.
[13-Dec-2018 07:31:53 UTC] Salesforce: No message set.
[16-Dec-2018 23:45:08 UTC] Salesforce: No message set.
[26-Dec-2018 06:03:03 UTC] Salesforce: No message set.
[29-Dec-2018 23:32:38 UTC] Salesforce: No message set.
[07-Jan-2019 09:17:20 UTC] Salesforce: No message set.
[23-Jan-2019 20:22:22 UTC] Salesforce: No message set.
[23-Jan-2019 21:39:31 UTC] Salesforce: No message set.
[27-Jan-2019 04:28:06 UTC] Salesforce: No message set.
[03-Feb-2019 14:02:45 UTC] Salesforce: No message set.
[18-Feb-2019 14:15:57 UTC] Salesforce: No message set.
[18-Feb-2019 21:45:35 UTC] PHP Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 1339392 bytes) in /wp-content/plugins/w3-total-cache/lib/Minify/Minify/HTML.php on line 193
[18-Feb-2019 21:45:35 UTC] PHP Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0I just spoke to our ISP and they helped me w/the last errors so that should be fixed now. The other errors on there are for another plugin.
Please let me know if you need more. Thanks!I think the widget uses output buffering to collect output and return it. Something else (likely a caching plugin) is also using output buffering, which can’t be “stacked” according to that error message.
You can use a text widget and shortcode instead of the SF widget to see if that works or use a different caching plugin. I’ve never seen this error before, I’m curious which plugin you are using…
We are using W3 Total Cache for the caching plugin.
Could it possibly be that your plugin, the caching plugin and possibly the other plugin that has errors are all conflicting with each other?
Do you know where I can find a tutorial/information on how to create the text widget shortcode instead of the SF widget? On our contact page, I am using a text block and using this code “[salesforce form=”2″]” in there. Is this the same thing?
Thank you!
Hard to say, I moved on from W3 Total Cache years ago.
That’s the same thing. Maybe try the actual SF widget instead?
Also, turn off W3 Total Cache and see if the error goes away…
I will try that.
I forgot to send the pages that Google Console detected the errors on:
/plugins/salesforce-wordpress-to-lead/trunk/lib/salesforce_widget.class.php
/plugins/salesforce-wordpress-to-lead/trunk/lib/salesforce_admin.class.php
/plugins/salesforce-wordpress-to-lead/trunk/lib/salesforce_comment_to_lead.php
/plugins/salesforce-wordpress-to-lead/trunk/salesforce.php
/plugins/salesforce-wordpress-to-lead/trunk/examples.phpNot sure if this helps any.
Which caching program do you know works with your plugin? Thank you.
Those URLs should never be seen by Google… do you have directory indexes enabled perchance?
Why do you have
trunkfolders in your plugin directory?I do not know where the trunk came from. I thought it was from the installation of the plug in. Should I delete them?
Also, do not know what that means about directory indexing enabled. How do I turn that off? Thanks.
You should move all the files out of
trunk(to thesalesforce-wordpress-to-leadfolder) and remove thetrunkfolder.How to disable:
https://blogvault.net/disable-directory-browsing-with-htaccess/Thank you, Nick. I removed the trunk folder and will look at other issue.
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