• Resolved a6dm9in

    (@a6dm9in)


    I’m using your plugin with Elementor. When I try to publish a page, I get a 500 Internal Server Error. Deactivating your plugin fixes it. Can you help identify what’s causing the issue?

    i even increased PHP memory also nothing is going

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter a6dm9in

    (@a6dm9in)

    i am having problem in home page and whenever i try to publish my page then server issue 500 error notification coming to my site

    Sophia Support

    (@marsismyhome)

    Hi.

    Thank you for choosing our product.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

    We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn.

    Kind regards, Sophia

    I’m posting this in this thread because it might be related, but I’m going to start another thread under the title of the Data Tables function.

    I’m having the same issue with the Data Tables plugin (Pro version), when I try to populate with a remote CSV file. When I add the URL, the table updates to show the remote information, but when I try to Publish the page in Elementor, I get a Server Error 500. The page then appears stripped of all styles, and I have to restore a previous version of the page to even open it in Elementor again. This has happened repeatedly on different pages.

    Hi.

    First, thank you for choosing our Theme and Plugin.

    You are a Premium user. So, unfortunately, by the ww.wp.xz.cn rules we are not allowed to support pro users here. Please contact us and send your enquiry via email: [email protected]

    We are ready to help anytime.

    Kind Regards,
    Sophia

Viewing 4 replies - 1 through 4 (of 4 total)

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