SERVER_ERROR NO: 5 MSG: Internal API error.

  • Resolved jjdaley101

    (@jjdaley101)


    1 week, 1 day ago

    Hi

    I have a notifcation message with the following message:

    May 21 2026 04:23:37: Error occurred while checking account status. SERVER_ERROR NO: 5 MSG: Internal API error.

    Any suggestions?

    Cheers

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support denisxam

    (@denisxam)

    1 week, 1 day ago

    Hello,

    One of the following actions may help resolve the issue:

    • Please update the plugin to the latest version 6.79.
    • Check if the CleanTalk IP addresses are available from your web server: https://cleantalk.org/help/cleantalk-servers-ip-addresses#anti-spam.
    • Check if CURL support and allow_url_fopen (in php.ini) options are available and enabled on your web server. You can ask your webmaster or hosting provider about this.
    • WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings → change the “Use WordPress HTTP API” option → Save Changes.
    • Clear your website cache (plugin cache).
      After each action, click “Synchronize with Cloud” in the plugin settings, wait until the rotating icon disappears, and refresh the page.
      And I want to note that this is a public forum, and it is better not to specify your site.

    Best regards,

    Plugin Support sergecleantalk

    (@sergecleantalk)

    5 days, 1 hour ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

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